Here’s Where Streaming Services Are Winning over Traditional TV
Traditional pay-TV providers have probably been the most hated companies in the country with their exorbitant prices and poor service. The American Customer Satisfaction Index (or ACSI) offers a widely recognized benchmark for customer satisfaction in several industries. According to the latest report by ACSI, the average score of pay-TV providers fell 3% from last year to 62 out of 100, an 11-year low.