Amid cancellations and chaos, here’s some good news about travel

Photograph: Giulio Ercolani/Alamy

We flew to Bergen on 9 March 2020 to join a Hurtigruten cruise to see the northern lights. A refit of our ship had over-run, so Hurtigruten flew us to Trondheim, gave us £40 each to buy lunch, put all 800 of us into four-star hotels and provided a bus tour of the city. The following morning, Norway started to go into lockdown. By bedtime the company had booked our flights home for the next day. Within three months it had refunded us 100%, with the offer of a 50% discount on a future booking. Needless to say, we booked.
STB, Bath

We were due to go on a tour in Sicily in mid-March 2020 with Martin Randall Travel. The news from Italy was becoming frightening and we cancelled before the formal lockdown, yet the firm offered – and paid – an immediate refund.
BC, London

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