Yahoo Finance Barclays customers still complaining of online banking issues after app goes down on payday
Barclays customers were left without access to their accounts on payday this week, after the bank’s app went down.
The lender said on Twitter that the issues had been resolved, however, on Friday morning customers were still complaining that they cannot see all their accounts on the app.
Customers said they were unable to use their mobile banking accounts to make bill payments on Thursday.
The Barclays mobile payment system Pingit also went down.
On Friday, Barclays users said they could not see their credit cards in the app, leaving them unable to pay their bills.
One Twitter user said Barclays “royally screwed me this month”.
@Barclays royally screwed me this month. 2 seperate errors on their part results in me being nearly a grand down till they sort it out. As a gesture of good will, they say they won't charge me for any resulting issues, how about just give me my money back?? #poorservice
— Justine Rice (@bluejaybird72)
@BarclaysUKHelp Hi I still can’t see my @Barclaycard in my Barclays app. I want to pay it off but am unable to do so. This started yesterday during the outage...do we know when full service will be back?
— Salford Citizen (@ssbib85)
@BarclaysUKHelp I’ve just logged onto my Barclays app, and my credit card account isn’t showing up with my other accounts anymore and when I go on cards it’s no longer there either??
— Shannon (@St0pidGingerKid)
Barclaycard said: “After the incident yesterday we’re still working to get your Barclaycard on the app. Please don’t worry though it will be back there soon.”
The credit card provider advised customers to try other apps, online banking or phone banking to make payments while the issue remains unresolved.
