UK Markets closed

Barclays mobile banking app restored after outage for thousands of customers across UK

·1-min read
Customers across the UK were unable to access their Barclays’ mobile banking app on Wednesday morning  (PA Wire)
Customers across the UK were unable to access their Barclays’ mobile banking app on Wednesday morning (PA Wire)

Barclays says access to its mobile banking app has now been restored after customers across the UK reported an outage on Wednesday morning.

Users said they were unable to access the app and were either seeing an error message or a loading screen.

Others said they were able to access the app but could not see their account information.

But the banking giant has apologised to its customers and said its service had now returned to normal.

A spokesperson said: “We apologise to customers who have been unable to access the Barclays App, and can confirm the service has been restored.

“Our Online Banking and automated telephone service were not impacted and customers were able to transfer funds, make payments and check balances.”

According to the complaints tracker Downdetector, some 2,000 people reported the app was down, with the first issues logged around 6am.

Customers complained about issues getting into their accounts to make payments and see their balance.

One user said: “Hi @Barclays is your app down? None of my accounts are showing....”

Another customer said: “Is there any issues with online banking app? Both me and my wife have tried to access our accounts on different logins and we both can’t see any of them.”

Read More

Comment: Don’t begrudge bankers their bonuses - they’ve earned it

Barclays bankers in line for big bonuses as Covid profits boom

Nationwide becomes latest to up mortgage costs ahead of interest rate rises

Our goal is to create a safe and engaging place for users to connect over interests and passions. In order to improve our community experience, we are temporarily suspending article commenting