BlackBerry-maker Research In Motion, which is already struggling with plunging sales, has lost subscribers for the first time in the latest quarter, as the global number of BlackBerry users dipped to 79m.
But the Canadian company added to its cash position as it prepares to launch new smartphones on January 30 that are deemed critical to the company's survival.
RIM's stock jumped $1.02, or 7pc, to $15.14 in after-hours trading. That continued a three-month rally that has seen the stock more than double from its lowest level since 2003.
Three months ago, RIM had 80m subscribers, AP reported.
Analysts said the loss of 1m subscribers was expected. Once coveted symbols of an always-connected lifestyle, BlackBerry phones have lost their luster to Apple (NasdaqGS: AAPL - news) 's iPhone and phones that run on Google (NasdaqGS: GOOG - news) 's Android software.
RIM is banking its future on its much-delayed BlackBerry 10 platform, which is meant to offer the multimedia, Internet browsing and apps experience that customers now demand.
The company continues to buy itself more time, said Colin Gillis, an analyst with BGC Financial. "It doesn't mean [Blackberry] 10 will gain traction. A lot of people said 10 would be DOA, but I don't think that's going to be the case," he said.
Jefferies analyst Peter Misek called the results better than expected, noting that RIM added a significant amount of cash and now has $2.9bn.
Misek also called it a positive development that RIM said there would not be another delay to BlackBerry 10.
"The success or failure of this company will be on BlackBerry 10," Misek said.
RIM posted net income of $14m, or three cents per share for its fiscal third quarter, which ended on December 1. That compares with a profit of $265m, or 51 cents per share, in the same quarter a year ago.
The latest figure includes a favorable tax settlement. Excluding that adjustment, RIM lost 22 cents per share. Analysts polled by FactSet were expecting a wider loss of 27 cents.
RIM reported revenue of $2.7bn, down 47pc from a year ago.