Networks down - latest: Thousands of UK users reported outages
A number of UK internet service providers appeared to suffer disruption on Thursday morning, with BT, Three, EE and Virgin among those thought to be affected.
Website health monitor DownDetector registered thousands of reports from users complaining of connectivity issues.
Customers of Three began to report problems at approximately 5.48am GMT, with more people reporting issues at around 8.00am as the work day began.
“We’re currently experiencing technical issues with some calls,” Three said in a statement posted on Twitter. “Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it. Check back here for updates.”
The company has since notified customers that its services are “up and running again” and apologised for the disruption.
BT and EE services appeared to suffer from around 11am, with some users struggling to access their email or My EE.
Virgin customers are also understood to have experienced problems but, like those of Three, they now appear to have been fixed.
Key Points
Three users report major outage
BT email, My EE not working for thousands of users
Virgin fixes broadband issues
Providers ‘working quickly’ to resolve issues
Three ‘up and running again’
12:47 , Joe Sommerlad
Good afternoon and welcome to The Independent’s coverage of the internet outages currently hitting some of the UK’s biggest broadband providers.
Three users report major outage
12:51 , Joe Sommerlad
A number of UK internet service providers appeared to drop out on Thursday morning, with BT, Three, EE and Virgin among those thought to be affected.
Website health monitor DownDetector registered thousands of reports from users complaining of being unable to connect to broadband internet.
Three users began to report problems at approximately 5.48am GMT, with more people reporting issues at around 8.00am as the work day began.
“We’re currently experiencing technical issues with some calls,” Three said in a statement posted on Twitter. “Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it. Check back here for updates.”
We’re currently experiencing technical issues with some calls. Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it. Check back here for updates.
— Three UK (@ThreeUK) October 14, 2021
Here’s the latest from Anthony Cuthbertson.
Three network is down for mobile users across the UK
BT email, My EE not working for thousands of users
13:00 , Joe Sommerlad
BT and EE services appeared to suffer from around 11am, with some users struggling to access their email or My EE.
BT customers expressed their frustrations on social media, claiming not to be able to access websites or emails.
“I can’t get on to ‘My BT’,” one wrote. “I can’t log in to the BT website for my emails, is your server system down?”
Here’s Anthony Cuthbertson again with more on the situation.
Virgin resolves broadband issues
13:15 , Joe Sommerlad
According to DownDetector, Virgin Media appears to have successfully resolved its issues this morning.
The picture is much less rosy for the other providers, however.
User reports indicate 3 (Three) is having problems since 6:40 AM BST. https://t.co/51EmBglrCG RT if you're also having problems #3(Three)down
— DowndetectorUK (@DowndetectorUK) October 14, 2021
User reports indicate BT is having problems since 10:48 AM BST. https://t.co/cJAfioSunv RT if you're also having problems #BTdown
— DowndetectorUK (@DowndetectorUK) October 14, 2021
User reports indicate EE is having problems since 10:52 AM BST. https://t.co/W75FEwLjhG RT if you're also having problems #EEdown
— DowndetectorUK (@DowndetectorUK) October 14, 2021
Providers ‘working quickly’ to resolve issues accessing BT email and My EE
13:36 , Joe Sommerlad
BT and EE say their broadband internet services are not disrupted by this morning’s issues but acknowledge that some customers have been having trouble accessing BT email and My EE respectively:
Here are their statements:
An EE spokesperson said: “Some customers are experiencing problems trying to use their My EE, and we’re working quickly to resolve this. EE broadband, mobile and data services are not affected. We’re very sorry for the inconvenience caused.”
A BT spokesperson: “Some customers are experiencing problems trying to use their BT email, and we’re working quickly to resolve this. BT phone, broadband and mobile services are not affected. We’re very sorry for the inconvenience caused.”
Three ‘up and running again’
13:59 , Joe Sommerlad
Here’s the latest from Three, which says its services are now back on track and apologises for disruption this AM.
We’re now up and running again following this morning’s issues. We’re really sorry for any disruption this may have caused you.
— Three UK (@ThreeUK) October 14, 2021
Customers vent on Twitter over service disruption
14:40 , Joe Sommerlad
Here’s what users were saying on social media today regarding the outages.
Three network down again. All morning. In Birmingham. The worst network
— Aladdin (@latyyf_latif) October 14, 2021
Hey @EE is there something wrong with your systems today? Got kicked out of my account in the middle of doing something, now neither the website nor the app recognise my login details and I haven’t received any of the password reset emails I’ve requested. Very frustrating….
— David Page (@DavidMarcPage) October 14, 2021
@EE Is your network down today? Trying to log in to top up my phone and it didnt recognise my password and I requested a paaword reset and nothing has come through to my account.
— Michael Burnside (@X_Burnside_X) October 14, 2021
All signs seem to be saying that @EE has had some sort of system failure in the last few hours.
Their mobile internet is down, can’t log in to my account, can’t reset my password, their helpline is down as well, and their social media is silent.
What is happening?— matthew (@matthewmorek) October 14, 2021
@bt_uk Is there are problem with access to BT email? login failing saying check username and password. Was OK earlier today.
— Chris Filby (@ChrisFilby) October 14, 2021
‘Facebook’s outage was a wake-up call for businesses’
15:26 , Joe Sommerlad
While this morning’s events might have been mighty annoying for many, particularly for those still working from home, last week’s Facebook outage was far more severe and, aside from costing the company millions of dollars in revenue, also provided us with a valuable demonstration of just how reliant we have become upon the web and how ill-equipped we are for being without it.
James Moore has this.
Facebook’s outage is a wake-up call for businesses reliant upon it
Solar superstorm could plunge the world into ‘internet apocalypse’
16:10 , Joe Sommerlad
Not had enough web-related anguish for one day?
Vishwam Sankaran has a story to tell you, beginning all the way back on 15 May 1921 and leading on to a future geomagnetic threat we are so not ready for.
The world is not ready to overcome once-in-a-century solar superstorm, scientists say
‘We are digitally addicted’
16:45 , Joe Sommerlad
That was the conclusion of UCLA’s Dr Ramesh Srinivasan, an expert on Big Tech, after last week’s Facebook outage.
Here’s what else he had to say about our increasing dependence on glowing screens.
Big tech expert advises how we should view Facebook’s mass outage