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Capita plc - Trading Update

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This announcement contains inside information

Capita plc

10 November 2020

Capita plc (“Capita”) today updates on trading and the process to dispose of Education Software Solutions (‘ESS’); and provides an outlook for the remainder of the year.

Trading in the third quarter was in line with our expectations at the time of the half-year results.

Management accounts for 3 months ending1:

30 September 2020

30 September 2019

Reported revenue



Reported operating profit



Adjusted2 revenue



Adjusted2 EBITDA



Adjusted2 operating profit



The greater part of Capita’s revenues have remained resilient, with the vast majority of our colleagues able to deliver services for our clients. The year-on-year revenue reduction has been driven by both the impact of COVID-19, largely in our transactional businesses – such as travel and training - and contract losses announced in 2019. The revenue reduction this quarter has been mitigated through the cost actions we have taken over the last 12 months.

Capita continues to proceed with the disposal of its Education Software Solutions business, and discussions are ongoing. We remain committed to ensuring the best outcome for our shareholders and wider stakeholders.

Our markets continue to experience a high level of uncertainty primarily as a consequence of the ongoing and unknown future impact of COVID-19. As previously stated this level of uncertainty makes any forecasting challenging. However, trading has remained in line with our expectations, and we continue to expect to comply with our debt covenants at 31 December 2020.

Jon Lewis, Chief Executive Officer, said:

“Our focus on our colleagues’ wellbeing and client service delivery has helped us deliver a resilient performance across most of our operations. Despite the ongoing challenges caused by COVID-19, Capita has continued to trade in line with our expectations.

“We continue to make progress to strengthen the balance sheet with the disposal of non-core assets, including the proposed sale of our education software business.

“We remain focused on building towards a more focused, sustainable Capita for the long term.”

1These figures are from Capita’s management accounts and are subject to further review and change. This financial information is subject to Capita’s additional financial review procedures, including additional review by Capita’s management team and audit by Capita’s external auditors. As a result, Capita’s actual results could vary from the figures for the three months ended 30 September 2020 and these differences could be material.

2Capita presents various alternative performance measures as the Directors believe these are useful for the financial statements in helping to provide a balanced view of, and relevant information, on Capita’s financial performance. Adjusted numbers exclude business exits; restructuring items and other specific items as described in our annual report.

Investor enquiries
Stuart Morgan
Tel: 07989 665484

Media enquiries
Capita external communications
Tel: 0207 654 2399


About Capita

Capita is a consulting, transformation and digital services business. Every day our 61,000 colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa – and across six divisions: Customer Management; Government Services; People Solutions; Software; Specialist Services; and Technology Solutions.

Capita is quoted on the London Stock Exchange (CPI.L).

Further information can be found at: