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Cisco Once Again Pulls Away from Microsoft in Enterprise Collaboration

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RENO, NV--(Marketwired - Dec 4, 2014) - New Q3 data from Synergy Research Group shows that after two quarters where they were virtually evenly matched, Cisco once again pulled away from Microsoft in the enterprise collaboration infrastructure market. After inexorably narrowing the gap with Cisco, Microsoft took over the market leadership role in Q1, only for Cisco to win it back in Q2 -- though in both cases the margins were extremely narrow. But in Q3 Cisco managed to grow its revenues sequentially while Microsoft's declined, and Cisco once again opened up a substantial gap. Revenues from collaboration -- which includes enterprise voice, UC applications, telepresence, email software, enterprise content management, enterprise social networks and hosted communications and applications -- were $7.8 billion in the quarter, with Cisco's overall share once again exceeding 16%.

Total revenues for the quarter were up 4% year on year, with continued declines in the enterprise voice and telepresence markets being countered by strong growth in segments such as hosted voice & UCaaS and enterprise social networking. Across all applications, revenues from premise-based solutions fell 1% year on year while revenue from hosted/cloud solutions grew by 13%.

"While Cisco's Q3 revenues were down 7% on a year on year basis, it can have some cause to be pleased with its sequential growth which helped to arrest a steady decline in market share," said Jeremy Duke, Synergy Research Group's founder and Chief Analyst. "Microsoft's sequential drop was due primarily to weakness in its large enterprise email revenue stream, though pretty much all of its other collaboration segments saw decent growth. Given ongoing major shifts in the structure of this $30 billion market, I have no doubt that that the competition will intensify."

About Synergy Research Group

Synergy provides quarterly market sizing and segmentation data on enterprise collaboration and related markets, including vendor revenues by segment and by region. Data is provided via Synergy's uniquely flexible SIA database which enables rapid analysis and provides a range of graphic data presentation options.

Synergy Research Group ( helps marketing and strategic decision makers around the world via its syndicated market research and custom consulting. For over a decade, Synergy has been providing unique insights and analytics to marketing, business development, and investment professionals. Synergy is a strategic partner of TeleGeography (

To speak to an analyst or to find out more about how to access Synergy's Collaboration market data, please contact Heather Gallo @ or at 775-852-3330 extension 101.

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