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CSG Field Service Management Enhances Service Delivery for Shentel, Delivering Automation and Future-Ready Growth to Serve the Needs of the Rural Mid-Atlantic Region

·5-min read

DGAP-News: CSG
22.07.2021 / 14:30
The issuer is solely responsible for the content of this announcement.

CSG(R)(NASDAQ: CSGS) empowers today's leading businesses with game-changing communications capabilities that drive extraordinary customer experiences. With enhanced automation and an integrated, future-ready technology stack in mind, Shentel (NASDAQ: SHEN), a leading provider of telecommunications services across the mid-Atlantic United States, today uses CSG's cloud-based Field Service Management solution to accelerate the company's business transformation and deliver critical, high-speed broadband services to rural and underserved markets in the greater mid-Atlantic region. With CSG as the backbone of Shentel's operating support systems, the company has unified its operations to become a nimbler organization that can delight its customers by meeting them at the right time, on the right channels, via the right device.

'Investing in innovative technologies that power exceptional customer experiences is critical to Shentel's mission to deliver compelling internet, voice and television services,' said Jeff Manning, vice president, operations, Shentel. 'We specialize in providing advanced services to rural and underserved markets, because we believe that all consumers should have equal access to the essential products and services they need to live their lives. In the end, we chose CSG because their commitment to customer success matched our own, and their 25+ year expertise and leadership in field service management represented the best of breed solution we needed to deliver impactful results for our customers. With CSG's cloud-based solution, we have the future-ready technology and automation we need to not only optimize the productivity of our technicians, but also exceed our customers' expectations every step of the way.'

CSG Field Service Management is a global, award-winning, multi-industry, AWS cloud-based platform that provides a holistic view of field operations. With this solution, field technicians and dispatchers can make informed decisions based on real-time, predictive data and staffing models that offer greater transparency to customers and lead to higher levels of customer satisfaction. These capabilities combined with automated reporting and relevant customer communications help companies create an unparalleled customer experience, while fostering seamless operations for both dispatch and field service employees.

'The future of field service management will require both digital transformation and business model changes that forward looking companies, like Shentel, will use as an opportunity to evolve their business,' said Alfred Binford, global head of customer engagement for CSG. 'By moving their field service management operations to the cloud, Shentel is harnessing the agility and innovation of CSG to gain greater efficiencies that translate into higher revenue growth, but more importantly lead to higher quality customer interactions. With continuous enhancements deployed through CSG's cloud architecture, Shentel can be confident in their ability to continue to help underserved markets into the future and bring more equity to the digital world.'

With CSG Field Service Management, Shentel can now:

CSG Field Service Management is part of the company's end-to-end customer engagement portfolio that provides flexible, personalized customer engagement solutions and a fully integrated approach that differentiates customer experiences in today's digital world. The platform supports hundreds of thousands of field service users every day and is the engine that processes more than 100 million work orders every year for some of the world's largest communications service providers.

For more information on CSG Field Service Management, visit https://www.csgi.com/portfolio/field-service-management/.

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About CSG

For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted provider for driving digital innovation for hundreds of leading global brands, including Airtel Africa, América Móvil, AT&T, Charter Communications, Comcast, DISH, Formula 1, Hutchison 3 Indonesia, Inmarsat, Mastercard, Maximus, Microsoft, Mobily, MTN, New Leaf Service Contracts, State of California DMV, TalkTalk and Telstra. To learn more, visit our website at csgi.com and connect with us on LinkedIn and Twitter.

About Shentel

Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art cable, fiber optic and fixed wireless networks to customers in the Mid-Atlantic United States. The Company's services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns over 6,800 route miles of fiber and 223 macro cellular towers. For more information, please visit www.shentel.com.

Copyright (c) 2021 CSG Systems International, Inc. and/or its affiliates ('CSG'). All rights reserved. CSG(R) is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved.

Contacts:

Tammy Hovey

Global / North America / Asia-Pacific Public Relations

CSG

+1 (917) 520-2751

tammy.hovey@csgi.com

Kristine Østergaard

CSG

Europe / Middle East / Africa Public Relations

+44 (0) 79 2047 7204

kristine.ostergaard@csgi.com

John Rea

Investor Relations

CSG

+1 (210) 687 4409

john.rea@csgi.com

Contact Details

Tammy Hovey

+1 917-520-2751

tammy.hovey@csgi.com

Company Website

https://www.csgi.com


News Source: News Direct


22.07.2021 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases.
Archive at www.dgap.de

Language:

English

Company:

CSG

United States

ISIN:

US1263491094

EQS News ID:

1220986


 

End of News

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