Customer Relationship Management (CRM) Software Global Strategic Business Report 2024: Market to Reach $181.9 Billion by 2030 - AI and Machine Learning Poised to Transform CRM the Marketspace
Customer Relationship Management (CRM) Software Market
Dublin, July 03, 2024 (GLOBE NEWSWIRE) -- The "Customer Relationship Management (CRM) Software - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
The global market for Customer Relationship Management (CRM) Software is estimated at US$82.7 Billion in 2023 and is projected to reach US$181.9 Billion by 2030, growing at a CAGR of 10.4% from 2023 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions.
This report offers a detailed market analysis of the Global CRM Software Market, covering all major geographic regions and market segments. It provides competitive insights into the market presence of major players across different geographies and highlights key trends and drivers shaping the market's future. The actionable insights provided can help identify new revenue opportunities and inform strategic business decisions.
The report includes comprehensive market data with independent analysis of annual sales and market forecasts in US$ million from 2023 to 2030. It provides in-depth regional analysis of key markets such as the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa. Company profiles of major players like Accenture PLC, ACI Worldwide, Inc., and 3i Infotech Ltd. are featured, offering insights into their market strategies and positions. Additionally, the report offers complimentary updates for one year to keep stakeholders informed of the latest market developments.
The U.S. market for CRM software is estimated at $40.6 billion in 2023, showcasing significant market presence. China is forecasted to grow at an impressive 14.7% CAGR, reaching $18.8 billion by 2030. Other key regions, including Japan, Canada, Germany, and the Asia-Pacific, also exhibit strong growth trends, highlighting the global expansion of the CRM software market.
Key Attributes:
Report Attribute | Details |
No. of Pages | 1296 |
Forecast Period | 2023 - 2030 |
Estimated Market Value (USD) in 2023 | $82.7 Billion |
Forecasted Market Value (USD) by 2030 | $181.9 Billion |
Compound Annual Growth Rate | 10.4% |
Regions Covered | Global |
Key Topics Covered:
I. METHODOLOGY
II. EXECUTIVE SUMMARY
MARKET OVERVIEW
Global Economic Update
Competitive Landscape
Customer Relationship Management (CRM) Software - Global Key Competitors Percentage Market Share in 2023 (E)
CRM Marketing Software Market Breakdown of Revenues by Leading Vendors for 2022 (E)
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2023 (E)
An Introduction to Customer Relationship Management (CRM)
Evolution of CRM
Types of CRM
Deployment Options in CRM
On-Premise CRM
Software-as-a-Service (SaaS) CRM
Benefits of CRM Strategy
Disadvantages of CRM Implementations
CRM Application in Select End-Use Sectors
CRM Ecosystem
CRM Emerges as an Effective Approach to Create and Maintain Strong Customer Relations
CRM Software: The Key Enabler of Efficient CRM Strategy
Customer-Centric Operations Drives Increased Spending on CRM Software
Developed Regions Lead, Developing Economies Poised for Strong Future Growth
World Brands
Recent Market Activity
MARKET TRENDS & DRIVERS
Traditional CRM Software Gives Way to New Age Software Solutions
CRM Trends Set to Drive Innovations in the CRM Software Market
Smarter CRM Based on AI
CRM with Conversational UI and Voice Recognition
Advancements in Process Automation
Data Integration
Integration of IoT Devices Benefitting the CRM
Blockchain: Potential to Enhance Transparency & Security
Hyper Individualization
Ongoing Expansion of the CRM Platform Market
Social CRM Continues to Witness Growth
Enhanced Mobility for CRM Software
CRM to Gain a Thorough Understanding of Customer Behavior
Connecting Every Business Aspect to CRM
Every Team Relying on CRM Tools
Growing Role of CRM in Customer Experience
Emergence of Channel-less CRM
Self-Service CRM is Expected to Become a Norm
CRM for Freelancers and Solo Entrepreneurs
Sophisticated CRM can Prevent Tech Stack Fatigue
CRM Automates Business Workflows
Usability
AI and Machine Learning Poised to Transform CRM Software Marketspace
AI Integration with CRM Presents Opportunities
IoT & Blockchain, the Two Key Game Changer Technologies for CRM
Growing Role of Big Data in CRM
Social CRM: The Next Sought After Functionality in CRM Software Market
Social Media Users Penetration (in %) by Generation
Mobile CRM Continues to Gain Momentum
Rising Adoption of Mobile Devices and Developments in Mobile Internet Fuels Take Mobile CRM Software Market
Worldwide Shipments of Smartphones, Tablets, and Laptops (in Million Units) for the Years 2019, 2021 and 2023
Global Number of Mobile Subscribers (In Billion) for Years 2018 Through 2023
Customer Service and Support Continues to Lead the Global CRM Software Market
Rising Importance of CRM in Enhancing Customer Experience
Customer Reaction to Poor Customer Experience: % Breakdown of Customers by Type of Reaction to Negative Experience
Marketing: The High Growth Application Market for CRM Software
Email Marketing Emerges as a Preferred Marketing Tool: % of Companies Looking to Increase Spending on Marketing Programs
Cloud Technology Optimally Positioned to Deliver CRM Software On-Demand
Cloud-based SaaS CRM: Playing a Vital Part in Enabling Low-Cost CRM Strategy
CRM Technology Advancements Present Tremendous Potential to Improve Business Operations
Sales Force Automation Software: The Traditional Revenue Contributor
Rising Prominence of CRM Software for E-Commerce Businesses
Global B2C E-Commerce Sales in US$ Trillion for the Years 2019, 2020, 2021, 2022, 2023, 2024, and 2025
CRM Software Gains Prominence in Life Sciences Sector
Pharmaceutical CRM: Increasing Number of Pharma Companies Drive Growth
Healthcare CRM Market Poised for Growth
SMEs: The Most Lucrative Consumer Cluster for SaaS CRM
CRM Outsourcing Essential for Large-Scale Client Management Needs
CRM Analytics Help Organizations Make Faster Decisions
Banking & Financial Services Enterprises Prioritize CRM Adoption
Insurance Agencies Seek CRM Capability for Effective Collaboration
Retail Sector Drives Significant Gains in the CRM Market
Key Issues & Challenges Confronting CRM Software Market
FOCUS ON SELECT PLAYERS (Total 428 Featured)
Accenture PLC
ACI Worldwide, Inc.
3i Infotech Ltd.
Acquia, Inc.
1CRM Systems Corp.
Acidaes Solutions Pvt. Ltd. - CRMnext
ActiveCampaign, Inc.
24SevenOffice AS
Acoustic, L.P.
Act!
360 Business Tool
A3logics
4Degrees
ABM Cloud
8x8
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