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Facebook Messenger head says the app is 'cluttered,' and a new design is coming

John Shinal
David Marcus, Facebook's head of Messenger, is going to head up a new team focused on the blockchain technology that underlies bitcoin.

The Facebook executive leading its messaging products said the company will streamline its Messenger app this year because its design has become "too cluttered."

The company added emoji characters and other elements in 2016 and 2017 to enhance the Messenger user experience but not all have worked out as planned, Facebook vice president David Marcus said in a post.

"Over the last two years, we built a lot of capabilities to find the features that continue to set us apart. A lot of them have found their product market fit; some haven't. While we raced to build these new features, the app became too cluttered. Expect to see us invest in massively simplifying and streamlining Messenger this year," Marcus wrote in the post, titled "Six Trends for 2018."

At the same time, Marcus sees Messenger and the broader messaging market, which also includes Facebook-owned WhatsApp, becoming more visual.

"I predict visual messaging will fully explode in 2018; people will expect a super fast and intuitive camera, video, images, GIFs, and stickers with almost every conversation. Even in the workplace where conversations can be more serious, we see people embracing emojis and video to help drive a point home," he wrote.

Messenger currently has 1.3 billion monthly users. Facebook CEO Mark Zuckerberg also said last week that the company would be making a "major change" to users' news feeds to emphasize more "relevant content," which could result in people spending less time on the platform.