Yahoo Finance 'No indication' customer data was stolen, Garmin confirm
We don’t need to remind you that the Garmin Connect app has been down since Thursday morning, however today, things seem to be back up and running.
Today, Garmin have released a statement confirming there is 'no indication' customer data was stolen.
The official statement reads: 'Garmin Ltd. (NASDAQ: GRMN), today announced it was the victim of a cyber attack that encrypted some of our systems on July 23, 2020. As a result, many of our online services were interrupted including website functions, customer support, customer facing applications, and company communications. We immediately began to assess the nature of the attack and started remediation. We have no indication that any customer data, including payment information from Garmin Pay™, was accessed, lost or stolen. Additionally, the functionality of Garmin products was not affected, other than the ability to access online services.
'Affected systems are being restored and we expect to return to normal operation over the next few days. We do not expect any material impact to our operations or financial results because of this outage. As our affected systems are restored, we expect some delays as the backlog of information is being processed. We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.'
Can I manually get my runs off my Garmin without the app?
to all the people freaking out because @garmin @GarminFitness services have been down for 7+ hours: mount you watch via USB on your computer->browse to the activities directory->take today's .fit file->manually upload it to a 3rd party service (e.g. strava)->breath
— Marco Abis (@capotribu) July 23, 2020
If things aren't quite up and running for you yet, it is possible to manually upload your runs to apps like Strava without the app. To do so, you can plug your watch into a computer, downloading the activity file and manually uploading that file through the third-party app's website.
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