Modular construction pioneer Portakabin has launched an integrated customer experience service across its business, connecting seven European regions.
This investment signals the largest investment in information technology since the company was established more than 50 years ago.
This new digital vision will give Portakabin customers, staff and supply chain partners the benefit of a single integrated information system across the company, both in the UK and in all its pan-European operations.
It sees a unified Customer Relationship Management (CRM) system implemented across several business units, boosting operational efficiencies to benefit its customers spanning seven European regions. The integrated solution will support Portakabin in gaining more intelligence from its customer insights and help drive growth. This flexible cloud platform can scale quickly to meet demand, offering Portakabin more agility in a rapidly expanding global market.
Most importantly, the ambitious project will provide a personalised and seamless experience for customers – from the very first contact through to building design, manufacture, completion and post-handover support.
IT specialists from Portakabin and partners Getronics, Dell Boomi and Microsoft have been working on the development and implementation of the transformation, with more than two million customer records being loaded for the UK and Ireland alone.
Commenting on the partnership, Dominic Ruscillo, IT Director of Portakabin said, “These advanced system capabilities will generate even greater insight for the design, manufacture and delivery of fantastic buildings and meet the precise needs of our customers and building users. We are proud that our history of industry-leading innovation is continuing and that information technology has become central to the company’s business strategy, helping to propagate dynamic new ways of working. We are looking forward to the roll-out of this visionary programme throughout 2017.”
Mark Cook, Group CEO at Getronics said, “No matter what industry you operate in, today’s businesses must deliver a consistent experience to customers across multiple touchpoints. Getronics has a long history of working with customers to manage complex change projects, and we understand the importance of demonstrating results fast to both internal and external stakeholders. Portakabin is an industry leader and innovator, so we’re pleased to partner with them on this important project as they embark on their digital transformation journey.”
Portakabin also announced a five-year IT outsourcing contract with Getronics, which will see the company streamline its IT Infrastructure and services. In addition, the agreement will see Portakabin transform its end user estate to deliver Workspace-as-a-Service, delivering productivity benefits back to its employees.
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For further information about Portakabin, please visit www.portakabin.co.uk or call 01904 681533 to speak to our press office.
Notes to Editors
Portakabin is a registered trademark which must only be used to refer to modular buildings manufactured by Portakabin. Portakabin is not a generic term.
Portakabin is the market leader in the design and manufacture of modular buildings and advanced off-site construction.
The company provides buildings for hire and sale as well as refurbished buildings and site accommodation solutions for any sized organisation in any sector.
Portakabin has delivered more than 50 million square feet of space in the last 50 years and employs more than 1,750 people across seven European countries.
The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands and is owned by the AURELIUS Group, a holding company headquartered in Munich, Germany. With an extensive history that extends over 125 years, the Getronics family has nearly 4,600 employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security.
Getronics is a leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to over 90 countries. The GWA manages 10m workspace assets globally, and was ranked number 3 by OVUM among other leading global vendors for workplace management.
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