UK markets close in 1 hour 23 minutes
  • FTSE 100

    7,183.62
    +36.94 (+0.52%)
     
  • FTSE 250

    22,740.52
    -3.99 (-0.02%)
     
  • AIM

    1,248.16
    -2.80 (-0.22%)
     
  • GBP/EUR

    1.1612
    -0.0025 (-0.21%)
     
  • GBP/USD

    1.4087
    -0.0021 (-0.15%)
     
  • BTC-GBP

    28,485.61
    -419.39 (-1.45%)
     
  • CMC Crypto 200

    1,002.14
    -8.47 (-0.84%)
     
  • S&P 500

    4,246.67
    -8.48 (-0.20%)
     
  • DOW

    34,265.28
    -128.47 (-0.37%)
     
  • CRUDE OIL

    71.90
    +1.02 (+1.44%)
     
  • GOLD FUTURES

    1,868.40
    +2.50 (+0.13%)
     
  • NIKKEI 225

    29,441.30
    +279.50 (+0.96%)
     
  • HANG SENG

    28,638.53
    -203.60 (-0.71%)
     
  • DAX

    15,733.31
    +59.67 (+0.38%)
     
  • CAC 40

    6,649.75
    +33.40 (+0.50%)
     

Global Contact Center Analytics Market Report 2021: Amid the COVID-19 Crisis, the Market is Estimated at US$963.7 Million in 2020 and is Projected to Reach a Revised Value of US$2.6 Billion by 2027 - ResearchAndMarkets.com

·4-min read

The "Contact Center Analytics - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering.

Global Contact Center Analytics Market to Reach $2.6 Billion by 2027

Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected to reach a revised size of US$2.6 Billion by 2027, growing at a CAGR of 15.4% over the period 2020-2027.

On-Demand, one of the segments analyzed in the report, is projected to record 15.9% CAGR and reach US$1.7 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On-Premises segment is readjusted to a revised 14.7% CAGR for the next 7-year period.

The U.S. Market is Estimated at $285.1 Million, While China is Forecast to Grow at 14.8% CAGR

The Contact Center Analytics market in the U.S. is estimated at US$285.1 Million in the year 2020. China, the world's second largest economy, is forecast to reach a projected market size of US$456 Million by the year 2027 trailing a CAGR of 14.8% over the analysis period 2020 to 2027.

Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 13.9% and 13.2% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 11.2% CAGR.

Key Competitors (Total 42 Featured):

  • x, Inc.

  • CallMiner, Inc.

  • Cisco Systems, Inc.

  • Enghouse Interactive

  • Five9, Inc.

  • Genesys Telecommunications Laboratories, Inc.

  • Genpact Ltd.

  • Mitel Networks Corporation

  • NICE Ltd.

  • Oracle Corporation

  • SAP SE

  • Servion Global Solutions

  • Verint Systems, Inc.

Key Topics Covered:

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • Influencer Market Insights

  • World Market Trajectories

  • Impact of Covid-19 and a Looming Global Recession

  • World 7-Year Perspective for On-Demand by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027

  • World Current & Future Analysis for On-Premises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR

  • World Current & Future Analysis for Log Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR

  • World Current & Future Analysis for Risk and Compliance Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR

  • World Current & Future Analysis for Real-Time Monitoring and Reporting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR

  • World Current & Future Analysis for Workforce Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR

  • World Current & Future Analysis for Customer Experience Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR

  • World Current & Future Analysis for Other Applications by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR

III. MARKET ANALYSIS

  • United States

  • Canada

  • Japan

  • China

  • Europe

  • France

  • Germany

  • Italy

  • United Kingdom

  • Spain

  • Russia

  • Rest of Europe

  • Asia-Pacific

  • Australia

  • India

  • South Korea

  • Rest Of Asia-Pacific

  • Latin America

  • Argentina

  • Brazil

  • Mexico

  • Rest of Latin America

  • Middle East

  • Iran

  • Israel

  • Saudi Arabia

  • United Arab Emirates

  • Rest of Middle East

  • Africa

IV. COMPETITION

  • Total Companies Profiled: 42

For more information about this report visit https://www.researchandmarkets.com/r/g4h1vq

View source version on businesswire.com: https://www.businesswire.com/news/home/20210511005546/en/

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Press Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900