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Global Customer Relationship Management (CRM) Software Market to Reach US$41.7 Billion by the Year 2027

·25-min read

Abstract: Global Customer Relationship Management (CRM) Software Market to Reach US$41. 7 Billion by the Year 2027. Amid the COVID-19 crisis, the global market for Customer Relationship Management (CRM) Software estimated at US$28.

New York, July 27, 2021 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "Global Customer Relationship Management (CRM) Software Industry" - https://www.reportlinker.com/p01921270/?utm_source=GNW
2 Billion in the year 2020, is projected to reach a revised size of US$41.7 Billion by 2027, growing at a CAGR of 5.7% over the period 2020-2027.SMEs, one of the segments analyzed in the report, is projected to grow at a 6.4% CAGR to reach US$31.1 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Large Enterprises segment is readjusted to a revised 4% CAGR for the next 7-year period. This segment currently accounts for a 28.4% share of the global Customer Relationship Management (CRM) Software market.

The U.S. Accounts for Over 26.9% of Global Market Size in 2020, While China is Forecast to Grow at a 9.4% CAGR for the Period of 2020-2027

The Customer Relationship Management (CRM) Software market in the U.S. is estimated at US$7.6 Billion in the year 2020. The country currently accounts for a 26.93% share in the global market. China, the world second largest economy, is forecast to reach an estimated market size of US$9.2 Billion in the year 2027 trailing a CAGR of 9.5% through 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.1% and 4.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 4% CAGR while Rest of European market (as defined in the study) will reach US$9.2 Billion by the year 2027.

Select Competitors (Total 74 Featured)

  • Adobe Inc.

  • AMDOCS Ltd.

  • Huawei Technologies Co., Ltd.

  • IBM Corporation

  • Infor

  • Microsoft Corporation

  • NetSuite, Inc.

  • NICE Ltd.

  • Oracle Corporation

  • Salesforce.com, Inc.

  • SAP SE

  • SAS Institute, Inc.

  • SugarCRM, Inc.

  • Synnex Corporaiton

  • The Sage Group Plc

  • Verint Systems, Inc.

  • Zoho Corporation Pvt., Ltd.




Read the full report: https://www.reportlinker.com/p01921270/?utm_source=GNW

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Impact of Covid-19 and a Looming Global Recession
An Introduction to Customer Relationship Management (CRM)
Evolution of CRM
Types of CRM
Operational CRM
Collaborative CRM
Analytical CRM
Strategic CRM
Deployment Options in CRM
On-Premise CRM
Software-as-a-Service (SaaS) CRM
Benefits of CRM Strategy
Disadvantages of CRM Implementations
CRM Application in Select End-Use Sectors
CRM Ecosystem
CRM Emerges as an Effective Approach to Create and Maintain
Strong Customer Relations
CRM Software: The Key Enabler of Efficient CRM Strategy
Customer-Centric Operations Drives Increased Spending on CRM
Software
Developed Regions Lead, Developing Economies Poised for Strong
Future Growth

2. FOCUS ON SELECT PLAYERS
Acoustic L.P. (USA)
Adobe Systems Incorporated (USA)
Concentrix Corporation (USA)
Huawei Technologies Co., Ltd. (China)
Infor Global Solutions, Inc. (USA)
Microsoft Corporation (USA)
NICE Ltd. (Israel)
Oracle Corporation (USA)
Pegasystems, Inc. (USA)
Salesforce.com, Inc. (USA)
SAP SE (Germany)
SAS Institute Inc. (USA)
SugarCRM (USA)
The Sage Group Plc (UK)
Verint Systems, Inc. (USA)
Zendesk, Inc. (USA)
Zoho Corporation Pvt. Ltd. (India)

3. MARKET TRENDS & DRIVERS
Traditional CRM Software Gives Way to New Age Software Solutions
CRM Trends Set to Drive Innovations in the CRM Software Market
Artificial Intelligence (AI)
Advancements in Process Automation
Data Integration
Blockchain
Internet of Things (IoT)
Hyper Individualization
AI and Machine Learning Poised to Transform CRM Software
Marketspace
IoT & Blockchain, the Two Key Game Changer Technologies for CRM
Growing Role of Big Data in CRM
Social CRM: The Next Sought After Functionality in CRM Software
Market
EXHIBIT 1: Social Media Penetration Worldwide: % of Active
Monthly Users Compared to Total Population for 2019
EXHIBIT 2: Social Media Users Penetration (in %) by Generation
Mobile CRM Continues to Gain Momentum
Rising Adoption of Mobile Devices and Developments in Mobile
Internet Fuels Take Mobile CRM Software Market
EXHIBIT 3: Smartphone Users as % of Global Population for the
Period 2018-2022
EXHIBIT 4: Worldwide Shipments of Laptops and Tablet PCs
(in Million Units) for the Years 2019, 2021 and 2023
Customer Service and Support Continues to Lead the Global CRM
Software Market
EXHIBIT 5: Rising Significance of Customer Experience for
Businesses: % of Businesses Prioritizing Customer Experience
Marketing: The High Growth Application Market for CRM Software
EXHIBIT 6: Email Marketing Emerges as a Preferred Marketing
Tool: % of Companies Looking to Increase Spending on Marketing
Programs
Cloud Technology Optimally Positioned to Deliver CRM Software
On-Demand
Cloud-based SaaS CRM: Playing a Vital Part in Enabling Low-Cost
CRM Strategy
CRM Technology Advancements Present Tremendous Potential to
Improve Business Operations
Sales Force Automation Software: The Traditional Revenue
Contributor
Rising Prominence of CRM Software for E-Commerce Businesses
EXHIBIT 7: Global B2C E-Commerce Sales in US$ Trillion for the
Years 2017, 2019, 2021 and 2023
EXHIBIT 8: Global E-Commerce Market as a % of Retail Sales for
the Period 2017-2023
Top CRM Software for E-Commerce Sector: 2018
CRM Software Gains Prominence in Life Sciences Sector
Pharmaceutical CRM: Increasing Number of Pharma Companies Drive
Growth
Healthcare CRM Market Poised for Growth
SMEs: The Most Lucrative Consumer Cluster for SaaS CRM
CRM Outsourcing Essential for Large-Scale Client Management Needs
CRM Analytics Help Organizations Make Faster Decisions
Banking & Financial Services Enterprises Prioritize CRM Adoption
Insurance Agencies Seek CRM Capability for Effective Collaboration
Retail Sector Drives Significant Gains in the CRM Market
Key Issues & Challenges Confronting CRM Software Market

4. GLOBAL MARKET PERSPECTIVE
Table 1: World Current & Future Analysis for Customer
Relationship Management (CRM) Software by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets - Independent Analysis of Annual
Sales in US$ Million for Years 2020 through 2027 and % CAGR

Table 2: World Historic Review for Customer Relationship
Management (CRM) Software by Geographic Region - USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 3: World 15-Year Perspective for Customer Relationship
Management (CRM) Software by Geographic Region - Percentage
Breakdown of Value Sales for USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets for
Years 2012, 2020 & 2027

Table 4: World Current & Future Analysis for SMEs by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2020 through 2027 and
% CAGR

Table 5: World Historic Review for SMEs by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa Markets - Independent Analysis of Annual
Sales in US$ Million for Years 2012 through 2019 and % CAGR

Table 6: World 15-Year Perspective for SMEs by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 7: World Current & Future Analysis for Large Enterprises
by Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 8: World Historic Review for Large Enterprises by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 9: World 15-Year Perspective for Large Enterprises by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 10: World Current & Future Analysis for Cloud by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 11: World Historic Review for Cloud by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 12: World 15-Year Perspective for Cloud by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 13: World Current & Future Analysis for On Premise by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 14: World Historic Review for On Premise by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 15: World 15-Year Perspective for On Premise by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 16: World Current & Future Analysis for Sales by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 17: World Historic Review for Sales by Geographic Region -
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 18: World 15-Year Perspective for Sales by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 19: World Current & Future Analysis for Marketing by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 20: World Historic Review for Marketing by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 21: World 15-Year Perspective for Marketing by Geographic
Region - Percentage Breakdown of Value Sales for USA, Canada,
Japan, China, Europe, Asia-Pacific, Latin America, Middle East
and Africa for Years 2012, 2020 & 2027

Table 22: World Current & Future Analysis for Manufacturing by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 23: World Historic Review for Manufacturing by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 24: World 15-Year Perspective for Manufacturing by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 25: World Current & Future Analysis for Customer Service
by Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 26: World Historic Review for Customer Service by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 27: World 15-Year Perspective for Customer Service by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 28: World Current & Future Analysis for Social Networking
by Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 29: World Historic Review for Social Networking by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 30: World 15-Year Perspective for Social Networking by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 31: World Current & Future Analysis for Supply Chain by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 32: World Historic Review for Supply Chain by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 33: World 15-Year Perspective for Supply Chain by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 34: World Current & Future Analysis for Distribution by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2020 through 2027 and % CAGR

Table 35: World Historic Review for Distribution by Geographic
Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin
America, Middle East and Africa Markets - Independent Analysis
of Annual Sales in US$ Million for Years 2012 through 2019 and
% CAGR

Table 36: World 15-Year Perspective for Distribution by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

Table 37: World Current & Future Analysis for Other
Applications by Geographic Region - USA, Canada, Japan, China,
Europe, Asia-Pacific, Latin America, Middle East and Africa
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

Table 38: World Historic Review for Other Applications by
Geographic Region - USA, Canada, Japan, China, Europe,
Asia-Pacific, Latin America, Middle East and Africa Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 39: World 15-Year Perspective for Other Applications by
Geographic Region - Percentage Breakdown of Value Sales for
USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America,
Middle East and Africa for Years 2012, 2020 & 2027

III. MARKET ANALYSIS

UNITED STATES
Mobile CRM Continues to Make Healthy Gains
US Real Estate Enterprises Prefer CRM
CRM Software Comes Handy to Treatment Centers
Table 40: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 41: USA Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 42: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 43: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 44: USA Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 45: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 46: USA Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 47: USA Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 48: USA 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

CANADA
Table 49: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 50: Canada Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 51: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 52: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 53: Canada Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 54: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 55: Canada Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 56: Canada Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 57: Canada 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

JAPAN
Table 58: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 59: Japan Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 60: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 61: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 62: Japan Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 63: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 64: Japan Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 65: Japan Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 66: Japan 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

CHINA
Table 67: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 68: China Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 69: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 70: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 71: China Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 72: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 73: China Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 74: China Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 75: China 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

EUROPE
Table 76: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Geographic Region -
France, Germany, Italy, UK, Spain, Russia and Rest of Europe
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2020 through 2027 and % CAGR

Table 77: Europe Historic Review for Customer Relationship
Management (CRM) Software by Geographic Region - France,
Germany, Italy, UK, Spain, Russia and Rest of Europe Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 78: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Geographic Region - Percentage
Breakdown of Value Sales for France, Germany, Italy, UK, Spain,
Russia and Rest of Europe Markets for Years 2012, 2020 & 2027

Table 79: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 80: Europe Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 81: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 82: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 83: Europe Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 84: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 85: Europe Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 86: Europe Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 87: Europe 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

FRANCE
Table 88: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 89: France Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 90: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 91: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 92: France Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 93: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Deployment - Percentage Breakdown
of Value Sales for Cloud and On Premise for the Years 2012,
2020 & 2027

Table 94: France Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 95: France Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 96: France 15-Year Perspective for Customer Relationship
Management (CRM) Software by Application - Percentage Breakdown
of Value Sales for Sales, Marketing, Manufacturing, Customer
Service, Social Networking, Supply Chain, Distribution and
Other Applications for the Years 2012, 2020 & 2027

GERMANY
Table 97: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 98: Germany Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 99: Germany 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage
Breakdown of Value Sales for SMEs and Large Enterprises for the
Years 2012, 2020 & 2027

Table 100: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Deployment - Cloud
and On Premise - Independent Analysis of Annual Sales in US$
Million for the Years 2020 through 2027 and % CAGR

Table 101: Germany Historic Review for Customer Relationship
Management (CRM) Software by Deployment - Cloud and On Premise
Markets - Independent Analysis of Annual Sales in US$ Million
for Years 2012 through 2019 and % CAGR

Table 102: Germany 15-Year Perspective for Customer
Relationship Management (CRM) Software by Deployment -
Percentage Breakdown of Value Sales for Cloud and On Premise
for the Years 2012, 2020 & 2027

Table 103: Germany Current & Future Analysis for Customer
Relationship Management (CRM) Software by Application - Sales,
Marketing, Manufacturing, Customer Service, Social Networking,
Supply Chain, Distribution and Other Applications - Independent
Analysis of Annual Sales in US$ Million for the Years 2020
through 2027 and % CAGR

Table 104: Germany Historic Review for Customer Relationship
Management (CRM) Software by Application - Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications Markets -
Independent Analysis of Annual Sales in US$ Million for Years
2012 through 2019 and % CAGR

Table 105: Germany 15-Year Perspective for Customer
Relationship Management (CRM) Software by Application -
Percentage Breakdown of Value Sales for Sales, Marketing,
Manufacturing, Customer Service, Social Networking, Supply
Chain, Distribution and Other Applications for the Years 2012,
2020 & 2027

ITALY
Table 106: Italy Current & Future Analysis for Customer
Relationship Management (CRM) Software by Organization Size -
SMEs and Large Enterprises - Independent Analysis of Annual
Sales in US$ Million for the Years 2020 through 2027 and % CAGR

Table 107: Italy Historic Review for Customer Relationship
Management (CRM) Software by Organization Size - SMEs and Large
Enterprises Markets - Independent Analysis of Annual Sales in
US$ Million for Years 2012 through 2019 and % CAGR

Table 108: Italy 15-Year Perspective for Customer Relationship
Management (CRM) Software by Organization Size - Percentage

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