Global Technical Support Outsourcing Market (2020 to 2024) - Featuring Accenture, Collabera and Genpact Among Others

Dublin, Jan. 11, 2021 (GLOBE NEWSWIRE) -- The "Global Technical Support Outsourcing Market 2020-2024" report has been added to ResearchAndMarkets.com's offering.

The technical support outsourcing market is poised to grow by $11 billion during 2020-2024 progressing at a CAGR of 6% during the forecast period.

This report on the technical support outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment.

The market is driven by the increasing need for cost-effective solutions to improve efficiency and enterprises need to focus on core competencies.

The technical support outsourcing market analysis includes the type segment and geographical landscapes. This study identifies the vendors' expertise in providing technical support as one of the prime reasons driving the technical support outsourcing market growth during the next few years.

The analyst presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters.

This report on the technical support outsourcing market covers the following areas:

• Technical support outsourcing market sizing

• Technical support outsourcing market forecast

• Technical support outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading technical support outsourcing market vendors that include Accenture Plc, Aress Software & Education Technologies (P) Ltd., Collabera Inc., CSS Corp., Genpact Ltd., HCL Technologies Ltd., International Business Machines Corp., Infosys Ltd., Teleperformance SE, and Wipro Ltd. Also, the technical support outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The analyst presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary.

The analyst's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Key Topics Covered:

1. Executive Summary

• Market Overview

2. Market Landscape

• Market ecosystem

• Value chain analysis

3. Market Sizing

• Market definition

• Market segment analysis

• Market size 2019

• Market outlook: Forecast for 2019-2024

4. Five Forces Analysis

• Five Forces Summary

• Bargaining power of buyers

• Bargaining power of suppliers

• Threat of new entrants

• Threat of substitutes

• Threat of rivalry

• Market condition

5. Market Segmentation by Type

• Market segments

• Comparison by Type

• Helpdesk - Market size and forecast 2019-2024

• Call center - Market size and forecast 2019-2024

• Market opportunity by Type

6. Customer Landscape

• Overview

7. Geographic Landscape

• Geographic segmentation

• Geographic comparison

• APAC - Market size and forecast 2019-2024

• South America - Market size and forecast 2019-2024

• Europe - Market size and forecast 2019-2024

• North America - Market size and forecast 2019-2024

• MEA - Market size and forecast 2019-2024

• Key leading countries

• Market opportunity by geography

• Market drivers

• Market challenges

• Market trends

8. Vendor Landscape

• Overview

• Vendor landscape

• Landscape disruption

9. Vendor Analysis

• Vendors covered

• Market positioning of vendors

• Accenture Plc

• Aress Software & Education Technologies (P) Ltd.

• Collabera Inc.

• CSS Corp.

• Genpact Ltd.

• HCL Technologies Ltd.

• International Business Machines Corp.

• Infosys Ltd.

• Teleperformance SE

• Wipro Ltd.

10. Appendix

• Scope of the report

• Currency conversion rates for US$

• Research methodology

• List of abbreviations

For more information about this report visit https://www.researchandmarkets.com/r/exwxj2

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