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ICMI’s Contact Center Expo Unveils Contact Center Tours at Four Innovative Contact Centers in Orlando

·3-min read

Contact Center Tours Offered at Disney Cruise Line & Disney Vacation Club Member Services, Walt Disney World® Resort, Universal Orlando Contact Center and Valencia College

SAN FRANCISCO, August 08, 2022--(BUSINESS WIRE)--ICMI’s Contact Center Expo, taking place October 24-27 at the Omni Orlando Resort at Championsgate in Orlando, Florida, today announces four contact center tours at innovative contact centers in Orlando.

The contact center tours include:

  • Disney Cruise Line & Disney Vacation Club Member Services

  • Walt Disney World® Resort

  • Universal Orlando Contact Center

  • Valencia College

During the contact center tour visits attendees will learn about strategies for engaging and retaining employees, leading hybrid workforces, delivering on customer experience, implementing new tools and will have the opportunity to engage in a Q&A with the contact center’s leaders.

"We’re thrilled to be able to offer our attendees site tours at four essential contact centers in Orlando," said Tara Gibb, Senior Director, ICMI’s Contact Center Expo. "Site tour attendees will have the opportunity to go behind the scenes and get a detailed view of the contact center’s operations, learn best practices and gain takeaways to apply to their own centers."

Learn more about ICMI’s Contact Center Expo here. Use promotion code SAVE200 for $200 off any conference pass. Click here to register to attend the event and the site tours.

Media interested in attending ICMI Contact Center Expo, email Meryl Franzman at meryl.franzman@informa.com.

For additional information on exhibition or sponsorship opportunities, contact us at ICMISales@informa.com.

Follow ICMI’s Contact Center Expo on Twitter, LinkedIn, YouTube and Facebook.

ABOUT ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220808005080/en/

Contacts

Media:
Meryl Franzman
ICMI’s Contact Center Expo
Meryl.franzman@informa.com