Yahoo Finance Netflix under fire as user accounts 'reactivated without permission'
Netflix is under fire after a number of users who cancelled their subscriptions with the streaming service claim to have had their accounts reactivated without consent.
Users' accounts have been logged into by criminals, who have been able to switch the services back on without having to know customer bank details, according to a BBC Radio 4 investigation.
Emily Keen, a customer based in Oxford who cancelled their subscription in April, found that she had been charged £11.99 in September, but found she was unable to login into her account as her email and password were no longer the same.
“It turns out the criminals had changed my login details completely and had signed me up for the most expensive service,” she said.
According to the BBC, Ms Keen was told by Netflix that she would receive a refund and that her card would be blocked, but was charged for a further two months and only received a partial reimbursement.
A number of other former Netflix subscribers have taken to Twitter to complain about their account being hacked into despite being deactivated.
“Super disappointed with my @netflix customer service experience. Our account was hacked, supposed to have been deactivated, was reactivated by hacker, and continued to use our credit card. We were told to file chargeback and @netflix would not offer refund,” one user tweeted.
The issue of criminals hacking into Netflix accounts appears to be a widespread one, with a number of people’s login details having been made available on sites like eBay, which claims that it will take action against sellers.
Hackers sell what they call “lifetime” accounts to bidders who can pick up someone else’s Netflix subscription for as little as £3.
Netflix did not immediately respond to a request for comment.
