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North American Retail Market Report 2021: Store Matters - How Retail Still Runs Through Local Stores Even in Digital Age -

·3-min read

The "Store Matters - How Retail Still Runs Through Local Stores Even in Digital Age" report has been added to's offering.

North American Retail started out like gangbusters in 2020, with the first two months showing a 6.4% gain over the same period a year before.

But then COVID happened, and the entire landscape changed seemingly overnight. At the time of this writing, retail sales are up 2.2% through November, but the contributors to that growth look very different from the beginning of the year. What does that mean for 2021?

In this collaborative study with RIS News you will gain insight into what some of the more successful retailers have been doing to pivot their businesses during trying times.

Key Questions

  • Have the new customer journeys been a rousing success, from the standpoint of customer satisfaction and also profitability?

  • How are retailers dealing with heretofore unrealized customer demands?

  • What technologies are Leaders looking to adopt?

  • What types of retails struggled to survive, never mind thrive?

  • How is BOPIS driving store investment?

  • How many are not only growing stores but growing the sales in those stores vs those who are simply accepting lower sales per store? What about e-commerce growth, how much of this is expected to be desktop vs mobile?

  • And finally, which new initiatives such as Edge Computing, SD-WAN, Microservices Architecture, IoT, Store-level 5G, and Dark Stores/Dark Kitchens are seeing growth in investment vs. declines?

With responses from over 160 top retail brands in North America, the analyst has produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.

The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers and others who might have a vested interest in the North American retail market.


Along with research study analysis, your license also includes the raw data in spreadsheet form to do your own cross tabs. You can cross tab any answer to any other answer for unique insight.

The analyst breaks down the data to find answers to questions that many in our industry are asking, like the following:

  • What do the IT Spend, Store Growth and Store Remodels look like for 2021?

  • What are the retailers' Top System Priorities?

  • What does 2021 look like for POS, Software, Emerging Technologies?

  • What are the trends driving change?

  • How fast is Edge Computing, SD-WAN or Microservices growing?

  • What digital customer journeys are profitable for retailers and which are optimized?

  • What is the value of optimizing these journeys?

  • Which segments are looking to replace POS clients or POS Software?

  • Will it be a good year for Contactless Payments?

  • Who is planning to deploy which Mobile Platforms, and when?

Key Topics Covered:


Study Highlights

Growth Data

  • Stores & Remodels

  • IT Spend

  • Retail Sales Expectations

Digital Customer Journeys

  • Sales Change by Journey

  • Sales as % of Total

  • Overall % of Sales that has a Store Component

Retailer Priorities

Traditional Store Systems Purchase Timeframe

Emerging Technologies Purchase Timeframe

Security Spend

Appendix and Methodology

For more information about this report visit

View source version on

Laura Wood, Senior Press Manager
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