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Online banking and entertainment sites hit by outage

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Websites of many UK online banking services, as well as ITV, Waitrose, Airbnb, and the PlayStation Network among those affected (Adam Peck/PA) (PA Archive)
Websites of many UK online banking services, as well as ITV, Waitrose, Airbnb, and the PlayStation Network among those affected (Adam Peck/PA) (PA Archive)

The websites of HSBC, ITV and Waitrose were among a widespread outage which briefly caused disruption on Thursday afternoon.

Major online banking services – including Barclays, TSB, the Bank of Scotland, Tesco Bank and Sainsbury’s Bank – were either entirely or partially inaccessible for a short period.

Airbnb the PlayStation Network and Steam also experienced the temporary glitch, with some showing users a DNS error.

Unconfirmed reports suggest the problem may be linked to a performance product offered by Akamai, an American firm which began investigating issues just after 5pm UK time.

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Its Edge DNS service is designed to improve loading times and combat attacks, using a network of servers dotted around the world.

Later, Akamai tweeted: “We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations.

“We are continuing to monitor the situation and can confirm this was not a result of a cyberattack on the Akamai platform.”

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The incident follows a similar outage six weeks ago, which impacted prominent websites including gov.uk offline.

US-based Fastly said the issues experienced on June 8 were down to an “undiscovered software bug” in its system which was triggered by a single unnamed customer who updated their settings.

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