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Orange: Financial information at 31 March 2021
Press release
Paris, 22 April 2021
Financial information at 31 March 2021
Excellent sales momentum across the Group, underpinning the stabilization of EBITDAaL
Revenue growth primarily driven by strong performance in Africa & Middle East
In millions of euros | 1Q 2021 | 1Q 2020 | 1Q 2020 | change | change | |
Revenues | 10,315 | 10,265 | 10,394 | 0.5% | (0.8)% | |
EBITDAaL | 2,565 | 2,573 | 2,601 | (0.3)% | (1.4)% | |
eCAPEX (excluding licenses) | 1,760 | 1,566 | 1,580 | 12.4% | 11.4% | |
EBITDAaL – eCAPEX | 805 | 1,007 | 1,021 | (20.1)% | (21.2)% |
Orange group revenues were up 0.5%1 in Q1 2021 thanks to the recovery of equipment sales and an excellent performance in fixed broadband and IT & Integration services.
Growth was primarily driven by Africa & Middle East, which posted its best first quarterly performance in 10 years (up 7.1%), and by Other European countries2 (up 2.2%). The Enterprise segment returned to modest growth (+0.4%), while France was resilient (-0.2%) and Spain remained markedly negative (-7.4%).
Group EBITDAaL edged down very slightly (-0.3%) in a quarter impacted by the health crisis throughout, which was not the case in Q1 2020.
Q1 eCAPEX was in line with the Group’s targets for 2021. This increased by 12.4% versus Q1 2020, mainly due to Network investments and fewer asset disposals.
Orange again delivered a very robust commercial performance, setting a new record for first-quarter FttH net adds.
IT & Integration services posted strong growth, including 16% year-on-year revenue growth at Orange Cyberdefense.
5G packages are now available in five countries. In France, Orange now covers 239 municipalities with 5G.
Commenting on the publication of these results, Stéphane Richard, Chairman and Chief Executive Officer of the Orange group, said:
“In spite of the effects of the health crisis which remained significant in the first quarter, the Group demonstrated its resilience, maintaining revenue growth (+0.5%) and stabilizing EBITDAal (-0.3%). Revenues in particular were sustained by the remarkable performance in Africa and the Middle East where Orange posted growth of more than 7% and passed the threshold of 130 million mobile customers. Growth reached 2.2% in the Europe segment excluding the Spanish market where recovery remains a priority. The Enterprise segment continues to improve following the difficulties faced in the second half of 2020 resulting from the first lockdown period. IT and integration services also advanced strongly, primarily in Cloud Computing, and Digital and Data, which saw annual revenue increases of 5% and 11% respectively.
In France our commercial performance was very solid and we set a new record for net FttH sales in a first quarter, which allowed us to reach almost 5 million fiber customers. In addition, Orange Bank now has 1.5 million customers in Europe and over 500,000 customers in Africa.
Our 5G services are already available in five countries with France now offering coverage in 239 municipalities. Strong demand for 5G-compatible smartphones augers well for the adoption of this new technology by our customers.
Thanks to the signing of a Fiberco project partnership in Poland, we are continuing to roll-out our infrastructure strategy, just as we have done with Orange Concessions and Totem, our European TowerCo. All the objectives that we announced in this regard a year ago will be delivered as planned and under excellent financial conditions.
Finally, I'm proud to be able to underline that Orange has continued to show it can rise to its responsibilities in the face of the health crisis thanks to the power of its networks and the commitment of its employees, to whom I extend my warmest thanks.”
Comments on Group key figures
Revenue
Orange group revenues reached 10.3 billion euros in Q1 2021, up +0.5% year-on-year on a comparable basis despite the health crisis, which impacted the entire quarter, as opposed to just two weeks in Q1 2020. Growth was fueled by equipment sales, which were up +10.8%, fixed broadband services, up +5.3%, and IT and integration services, up +5.1%. In contrast, roaming revenue was down sharply (-31.1% year-on-year) as a result of ongoing travel restrictions.
Africa & Middle East, where revenue increased by +7.1%, was the main driver of this growth. Poland also performed well, with growth of +4.1%.
Customer base growth
There were 11.13 million convergent customers Group-wide at March 31, 2021, up +2.8% year-on-year.
Mobile services recorded 216.6 million access lines at March 31, 2021, up +1.2% year-on-year, including 78.0 million contracts, up +0.9%.
Fixed services had 45.0 million access lines at March 31, 2021, down -0.3% year-on-year. The number of fixed narrowband access lines was down -3.5%, while the number of very high-speed fixed broadband access lines continued to grow (+6.2%), delivering very good results, particularly in France and Poland.
Mobile financial services expanded their customer base, integrating nearly 300,000 business customers. This brought the total to 1.5 million customers in Europe and over 500,000 for Orange Bank Africa.
EBITDAaL
Group EBITDAaL amounted to 2.56 billion euros in Q1 2021, down -0.3% with roaming revenues declining 42 million euros year on year.
EBITDAaL from telecom activities was 2.59 billion euros, down -0.6%.
eCAPEX
Group eCAPEX for the first quarter reached 1.8 billion euros, up 194 million euros mainly due to the reduction in asset disposals, but also owing to the ramp-up in investments that were slowed in Q1 2020 as a result of the health crisis. The acceleration was particularly marked in France and Africa & Middle East.
As of March 31, 2021, Orange recorded 49.3 million households worldwide connectable to FttH (up 22.2% year-on-year) and over 50 million households connectable to very high-speed broadband (FttH and cable).
In Q1 2021 Orange continued to roll out its infrastructure strategy as set out in its Engage 2025 plan. Following the creation of Orange Concessions in January 2021 and the launch of its European TowerCo TOTEM in February, the Group announced on April 12, 2021 the creation of a FiberCo in Poland that will support the rollout of optical fiber in areas with limited or no access to very high-speed infrastructure. The FiberCo, valued at launch at 605 million euros, will include 2.4 million lines, including 1.7 million to be rolled out over the coming five years.
Changes in asset portfolio
There were no significant changes in the asset portfolio in Q1 2021.
Following its announcement on December 2, 2020, on April 8, 2021 Orange SA launched a conditional voluntary public tender offer to purchase a 47.09% equity stake in Orange Belgium at a price of 22 euros per share. The offer, the prospectus for which has been approved by the Belgian Financial Services and Markets Authority (FSMA), will be open until April 23, 2021.
Outlook for 2021
The Group is maintaining its financial targets for 2021 as announced on February 18, 2021, namely:
stable but negative EBITDAaL,
eCAPEX of 7.6-7.7 billion euros,
organic cash flow from telecoms activities over 2.2 billion euros,
ratio of net debt to EBITDAaL for telecoms activities maintained at around 2x in the medium term.
As a reminder, these targets take into account the allocation of the 2.2 billion euro tax refund received at the end of 2020 after the French Council of State found in the Group’s favor in a long-running tax dispute, which is intended to generate added value for the Group in the long term but will have an impact on short-term targets.
Dividend
As already announced, in respect of 2020, the Annual General Shareholders’ Meeting of May 18, 2021 will vote on a dividend payment of 0.70 euros per share plus 0.20 euros per share linked to the French Council of State’s favorable decision in the matter of a long-running tax dispute as mentioned above. Taking into account the 0.40 euro interim dividend paid on December 9, 2020, the balance of the dividend to be proposed to the AGM will be 0.50 euros per share, to be paid in cash on June 17, 2021. The ex-dividend date will be June 15, 2021.
In respect of the 2021 financial year, a dividend of 0.70 euros per share will be proposed to the 2022 Annual General Shareholders’ Meeting. An interim dividend of 0.30 euros per share will be paid in December 2021.
___________________________________________________________________________________
The Board of Directors of Orange SA met on April 21, 2021 to review the consolidated financial results for the three months to March 31, 2021.
More detailed information on the Group’s financial results and performance indicators is available on the Orange website https://www.orange.com/en/consolidated-results.
Review by operating segment
France
In millions of euros | 1Q 2021 | 1Q 2020 | 1Q 2020 | change | change | ||
Revenues | 4,404 | 4,415 | 4,431 | (0.2)% | (0.6)% | ||
Retail services | 2,688 | 2,692 | 2,692 | (0.2)% | (0.2)% | ||
Convergent services | 1,154 | 1,137 | 1,137 | 1.5% | 1.5% | ||
Mobile Only | 559 | 563 | 565 | (0.7)% | (1.0)% | ||
Fixed Only | 975 | 993 | 991 | (1.8)% | (1.6)% | ||
Wholesale | 1,286 | 1,319 | 1,336 | (2.5)% | (3.7)% | ||
Equipment sales | 269 | 252 | 252 | 6.6% | 6.6% | ||
Other revenues | 162 | 151 | 151 | 6.9% | 7.2% | ||
Good performance in convergence and fiber
Q1 2021 continued to be affected by health related restrictions, including the closure of approximately one-third of our stores representing 40% of our sales.
Despite the unfavorable comparison base to a Q1 2020 that was still relatively unaffected by the health crisis, Orange France reported a very limited decline in revenue, which would have been virtually stable had it not been for the effect of promotions on digital content offers.
Revenue from retail services, excluding digital content offers, was up +0.1% thanks to the good commercial performance of fiber and convergent services, which more than offset the structural decline in PSTN and the negative impact of the crisis on customer roaming. Excluding digital content offers and PSTN, revenue from retail services rose +1.9%.
Equipment sales were growing again, boosted by the release of new 5G devices.
Wholesale revenues decreased mainly due to the drop in national roaming and the structural decline in copper network revenues due to the success of fiber.
On a commercial level, convergent ARPO was once again up year on year (+0.20 euros), excluding digital content offers, despite the drop in roaming and content-related revenue.
With +32,000 net additions, mobile contracts (excluding M2M) held up well in a very intense competitive environment at the entry level, without jeopardizing price stability for the main offers.
Fiber continues to perform very well with +385,000 net additions, a record for a first quarter and close to the all-time high of +388,000 net adds recorded in Q4 2020. Over one year, Orange recorded nearly 1.4 million new FttH customers, up 38.9%.
Europe
In millions of euros | 1Q 2021 | 1Q 2020 | 1Q 2020 | change | change | ||
Revenues | 2,583 | 2,646 | 2,685 | (2.4)% | (3.8)% | ||
Retail services | 1,727 | 1,808 | 1,831 | (4.5)% | (5.7)% | ||
Convergent services | 666 | 690 | 695 | (3.6)% | (4.2)% | ||
Mobile Only | 719 | 772 | 781 | (6.9)% | (8.0)% | ||
Fixed Only | 265 | 274 | 280 | (3.3)% | (5.3)% | ||
IT & Integration services | 77 | 71 | 74 | 7.7% | 3.9% | ||
Wholesale | 454 | 471 | 478 | (3.7)% | (5.1)% | ||
Equipment sales | 368 | 323 | 331 | 14.2% | 11.3% | ||
Other revenues | 34 | 44 | 45 | (22.9)% | (24.6)% | ||
Solid commercial performance with an improving trend, although Q1 revenue remained under pressure due to Spain
Revenue from Europe (including Spain, Poland, Belgium and Luxembourg, Romania, Slovakia and Moldova) was again down in Q1 2021, but the decline was significantly less than in Q4 2020. This development was due to Spain, where revenues fell 7.4% year on year while revenues from Other European countries rose 2.2% including a particularly strong performance in Poland, up 4.1%.
The decline in retail services (-4.5%) accounts for most of this change and was only partially offset by the strong rebound in equipment sales (+14.2%). Wholesale services revenues fell 3.7% due to the decrease in roaming.
The commercial performance remained positive in Europe, with +64,000 mobile contracts net additions excluding M2M and +62,000 of fixed broadband, including 126,000 FttH connections.
In Spain, revenue continued to deteriorate, particularly in retail services which declined 10.2% year on year principally due to the impact of the repricing of our existing customer base in H2 2020. Wholesale services revenues were also down 2.3%.
The repositioning of our offers resulted in a positive commercial performance in Spain for the third consecutive quarter, with +10,000 net additions in convergent services, +49,000 in FttH and +24,000 in mobile contracts excluding M2M.
Africa & Middle East
In millions of euros | 1Q 2021 | 1Q 2020 | 1Q 2020 | change | change | ||
Revenues | 1,488 | 1,389 | 1,445 | 7.1% | 3.0% | ||
Retail services | 1,301 | 1,185 | 1,233 | 9.8% | 5.5% | ||
Mobile Only | 1,137 | 1,047 | 1,094 | 8.5% | 3.9% | ||
Fixed Only | 160 | 131 | 133 | 21.8% | 20.4% | ||
IT & Integration services | 4 | 6 | 6 | (31.2)% | (32.0)% | ||
Wholesale | 153 | 173 | 181 | (11.3)% | (15.1)% | ||
Equipment sales | 24 | 21 | 20 | 15.4% | 19.4% | ||
Other revenues | 9 | 10 | 10 | (6.1)% | (11.3)% | ||
Consistently excellent commercial performance
Africa & Middle-East first-quarter revenues continued to show strong growth driven by mobile data, Orange Money and fixed broadband:
The 4G customer base reached 36.1 million, an increase of 36.0% in one year;
The fixed broadband customer base grew 38.4% year on year to 1.8 million customers, with revenue up 38.2%;
Orange Money continued its strong growth with revenues up 18.9%. The customer base grew to 22 million active customers, an 18% increase year on year.
The mobile customer base grew 6.0% year on year to 130.9 million customers.
This exceptional growth was driven principally by the Sonatel and Côte d’Ivoire sub-groups and by Egypt. Half the countries in the region posted double-digit revenue growth with particularly strong performances in Guinea, Burkina Faso, Mali and Cameroon.
Enterprise
In millions of euros | 1Q 2021 | 1Q 2020 | 1Q 2020 | change | change | ||
Revenues | 1,907 | 1,900 | 1,934 | 0.4% | (1.4)% | ||
Fixed Only | 918 | 953 | 974 | (3.7)% | (5.7)% | ||
Voice | 288 | 303 | 307 | (4.9)% | (6.0)% | ||
Data | 630 | 650 | 667 | (3.2)% | (5.6)% | ||
IT & Integration services | 769 | 723 | 737 | 6.4% | 4.4% | ||
Mobile* | 220 | 223 | 223 | (1.3)% | (1.4)% | ||
Mobile Only | 157 | 163 | 166 | (3.9)% | (5.2)% | ||
Wholesale | 12 | 10 | 10 | 19.1% | 19.1% | ||
Equipment sales | 52 | 50 | 48 | 3.2% | 7.6% | ||
Return to revenue growth due to the strong rebound in IT and integration services
Continuing the trend seen since Q3 2020, the Enterprise segment returned to growth thanks to a strong recovery in IT and integration services revenues, driven by revenues from both Cybersecurity which was up 16% year on year and Cloud services up +5%.
Revenues from IT & Integration services now account for over 40% of total revenues in the business segment.
This performance offset the decline in Mobile3, which continued to be impacted by the decline in roaming, traditional voice services, as well as Data, which continues to suffer from event cancellations due to the health crisis.
International Carriers & Shared Services
In millions of euros | 1Q 2021 | 1Q 2020 | 1Q 2020 | change | change | ||
Revenues | 364 | 374 | 374 | (2.5)% | (2.5)% | ||
Wholesale | 255 | 272 | 271 | (6.3)% | (5.9)% | ||
Other revenues | 109 | 101 | 103 | 7.8% | 6.6% | ||
Revenue from International Carriers and Shared Services fell 2.5%.
Services to international carriers continued to be heavily impacted by the health crisis and the ongoing restrictions on international travel, with a decline in voice services and a transformation of usage to the benefit of OTT operators.
Other revenues grew due to Orange Marine, driven by its new Survey business, and despite the content business continuing to be impacted by cinema closures and the release postponement of several films.
Mobile Financial Services
The customer base of Mobile financial services amounted to 1.5 million customers in Europe including nearly +300,000 newly integrated business customers with Anytime cards or mobile insurance.
In France, the share of new customer relationships made through paid offers continued to grow, reaching 94% in Q1 2021 compared with 51% in Q1 2020.
In Spain, commercial activity was sustained with more than 100,000 customers at the end of March 2021.
Orange Bank Africa already had 514,000 customers at the end of Q1, 63% of whom have taken out a loan.
Calendar of upcoming events
18 May 2021 – Annual Shareholders’ Meeting
29 July 2021 - Publication of first-half 2021 results
26 October 2021 - Publication of third-quarter 2021 results
Contacts
Press: +33 1 44 44 93 93 | Financial communication: +33 1 44 44 04 32 |
Disclaimer
This press release contains forward-looking statements about Orange’s financial situation, results of operations and strategy. Although we believe these statements are based on reasonable assumptions, they are subject to numerous risks and uncertainties, including matters not yet known to us or not currently considered material by us, and there can be no assurance that anticipated events will occur or that the objectives set out will actually be achieved. More detailed information on the potential risks that could affect our financial results is included in the Universal Registration Document filed on March 17, 2021 with the French Financial Markets Authority (AMF) and in the annual report (Form 20-F) filed on March 18, 2021 with the U.S. Securities and Exchange Commission. Forward-looking statements speak only as of the date they are made. Other than as required by law, Orange does not undertake any obligation to update them in light of new information or future developments.
Appendix 1: Key financial indicators
Quarterly data
In millions of euros | 1Q 2021 | 1Q 2020 | 1Q 2020 | change | change | |
Revenues | 10,315 | 10,265 | 10,394 | 0.5% | (0.8)% | |
France | 4,404 | 4,415 | 4,431 | (0.2)% | (0.6)% | |
Europe | 2,583 | 2,646 | 2,685 | (2.4)% | (3.8)% | |
Africa & Middle-East | 1,488 | 1,389 | 1,445 | 7.1% | 3.0% | |
Enterprise | 1,907 | 1,900 | 1,934 | 0.4% | (1.4)% | |
International Carriers & Shared Services | 364 | 374 | 374 | (2.5)% | (2.5)% | |
Intra-Group eliminations | 432 | 459 | 475 | |||
EBITDAaL (1) | 2,565 | 2,573 | 2,601 | (0.3)% | (1.4)% | |
o/w Telecom activities | 2,592 | 2,607 | 2,635 | (0.6)% | (1.6)% | |
As % of revenues | 25.1% | 25.4% | 25.3% | (0.3 pp) | (0.2 pp) | |
o/w Mobile Financial Services | 28 | 35 | 34 | 19.8% | 17.8% | |
eCAPEX | 1,760 | 1,566 | 1,580 | 12.4% | 11.4% | |
o/w Telecom activities | 1,754 | 1,559 | 1,574 | 12.5% | 11.4% | |
as % of revenues | 17.0% | 15.2% | 15.1% | 1.8 pp | 1.9 pp | |
o/w Mobile Financial Services | 6 | 7 | 6 | (3.4)% | 9.0% | |
EBITDAaL – eCAPEX | 805 | 1,007 | 1,021 | (20.1)% | (21.2)% |
(1) EBITDAaL adjustments are described in Appendix 2.
Appendix 2: Adjusted data to income statement items
Quarterly data
1Q 2021 | 1Q 2020 | |||||||
In millions of euros | Adjusted data, | Presentation adjustments, | Income statement, | Adjusted data, | Presentation adjustments, | Income statement, | ||
Revenues | 10,315 | - | 10,315 | 10,394 | - | 10,394 | ||
External purchases | 4,342 | 2 | 4,344 | 4,378 | - | 4,378 | ||
Other operating income | 146 | - | 146 | 137 | - | 137 | ||
Other operating expense | 100 | 57 | 157 | 86 | 2 | 88 | ||
Labor expenses | 2,169 | 31 | 2,199 | 2,195 | 19 | 2,215 | ||
Operating taxes and levies | 881 | - | 881 | 915 | - | 915 | ||
Gains (losses) on disposal of fixed assets, investments and activities | na | 6 | 6 | na | 57 | 57 | ||
Restructuring costs | na | 106 | 106 | na | 6 | 6 | ||
Depreciation and amortization of financed assets | 21 | - | 21 | 9 | - | 9 | ||
Depreciation and amortization of right-of-use assets | 358 | - | 358 | 317 | - | 317 | ||
Impairment of right-of-use assets | - | - | - | - | - | - | ||
Interest expenses on liabilities related to financed assets | 0 | 0 | na | 0 | 0 | na | ||
Interest expenses on lease liabilities | 27 | 27 | na | 29 | 29 | na | ||
EBITDAaL | 2,565 | 163 | na | 2,601 | 58 | na | ||
Significant litigation | 54 | 54 | na | - | - | na | ||
Specific labor expenses | 27 | 27 | na | 17 | 17 | na | ||
Fixed assets, investments and business portfolio review | 6 | 6 | na | 57 | 57 | na | ||
Restructuring program costs | 106 | 106 | na | 6 | 6 | na | ||
Acquisition and integration costs | 9 | 9 | na | 4 | 4 | na | ||
Interest expense on liabilities related to financed assets | na | 0 | 0 | na | 0 | 0 | ||
Interest expense on lease liabilities | na | 27 | 27 | na | 29 | 29 | ||
Appendix 3: Economic CAPEX to investments in property, plant and equipment and intangible assets
In millions of euros | 1Q 2021 | 1Q 2020 | |
eCAPEX | 1,760 | 1,580 | |
Elimination of proceeds from sales of property, plant and equipment and intangible assets | 19 | 182 | |
Telecommunication licenses | 277 | 2 | |
Financed assets | 20 | 58 | |
Investments in property, plant and equipment and intangible assets | 2,076 | 1,822 |
Appendix 4: Key performance indicators
In thousands, at the end of the period | March 31 | March 31 | ||||||
Number of convergent customers | 11,129 | 10,825 | ||||||
Number of mobile accesses (excluding MVNOs) (1) | 216,624 | 208,532 | ||||||
o/w | Mobile accesses of convergent customers | 19,991 | 19,291 | |||||
Mobile only accesses | 196,633 | 189,241 | ||||||
o/w | Contract customers | 78,069 | 74,860 | |||||
Prepaid customers | 138,556 | 133,671 | ||||||
Number of fixed accesses (2) | 44,985 | 45,193 | ||||||
Number of fixed retail accesses | 29,400 | 29,349 | ||||||
Number of fixed broadband accesses | 21,913 | 20,776 | ||||||
o/w | Accesses with very high-speed broadband | 10,230 | 8,105 | |||||
Accesses of convergent customers | 11,129 | 10,825 | ||||||
Fixed only accesses | 10,784 | 9,952 | ||||||
Number of fixed narrowband accesses | 7,487 | 8,572 | ||||||
Number of fixed wholesale accesses | 15,585 | 15,844 | ||||||
Group total accesses (1+2) | 261,609 | 253,725 | ||||||
2020 data is presented on a comparable basis.
Key performance indicators by country are presented in the “Orange investors data book Q1 2021”, available on www.orange.com, under Finance/Consolidated results/2021: https://www.orange.com/en/latestconsolidated-results
Appendix 4: glossary
Key figures
Data on a comparable basis: data based on comparable accounting principles, scope of consolidation and exchange rates are presented for previous periods. The transition from data on an historical basis to data on a comparable basis consists of keeping the results for the period ended and then restating the results for the corresponding period of the preceding year for the purpose of presenting, over comparable periods, financial data with comparable accounting principles, scope of consolidation and exchange rate. The method used is to apply to the data of the corresponding period of the preceding year, the accounting principles and scope of consolidation for the period just ended as well as the average exchange rate used for the income statement for the period ended. Changes in data on a comparable basis reflect organic business changes. Data on a comparable basis is not a financial aggregate as defined by IFRS and may not be comparable to similarly-named indicators used by other companies.
EBITDAaL or “EBITDA after Leases”: operating income (i) before depreciation and amortization of fixed assets, effects resulting from business combinations, reclassification of cumulative translation adjustment from liquidated entities, impairment of goodwill and fixed assets, share of profits (losses) of associates and joint ventures, (ii) after interest on debts related to financed assets and on lease liabilities, and (iii) adjusted for significant litigation, specific labor expenses, fixed assets, investments and businesses portfolio review, restructuring programs costs, acquisition and integration costs and, where appropriate, other specific elements. EBITDAaL is not a financial aggregate as defined by IFRS standards and may not be directly comparable to similarly-named indicators in other companies.
eCAPEX or “economic CAPEX”: (i) acquisitions of property, plant and equipment and intangible assets, excluding telecommunications licenses and financed assets, (ii) less the price of disposal of property, plant and equipment and intangible assets. eCAPEX is not a financial performance indicator as defined by IFRS standards and may not be directly comparable to indicators referenced by similarly-named indicators in other companies.
Organic Cash Flow (telecoms activities): for the perimeter of the telecoms activities, this corresponds to the net cash provided by operating activities, minus (i) lease liabilities repayments and debts related to financed assets repayments, and (ii) purchases and sales of property, plant and equipment and intangible assets, net of the change in the fixed assets payables, (iii) excluding effect of telecommunication licenses paid and significant litigations paid or received. Organic Cash Flow (telecoms activities) is not a financial aggregate defined by IFRS and may not be comparable to similarly-named indicators used by other companies.
Convergent services
The customer base and the revenues invoiced to convergence services customers (excluding equipment sales) was for convergent offers defined as the combination of, at a minimum, a fixed broadband access and a mobile contract subscribed by retail market customers.
Convergent ARPO: the average quarterly revenues per convergent offer (ARPO) is calculated by dividing revenues from retail convergent services offers invoiced to customers generated over the past three months (excluding IFRS 15 adjustments) by the weighted average number of retail convergent offers over the same period. ARPO is expressed by monthly revenues per convergent offer.
Performance indicators
The fixed retail accesses correspond to the number of fixed broadband accesses (xDSL (ADSL and VDSL), FTTx, cable, Fixed-4G (fLTE) and other broadband accesses (satellite, Wimax and others)) and fixed narrowband accesses (mainly PSTN) and payphones.
The fixed wholesale accesses correspond to the number of fixed broadband and narrowband wholesale accesses operated by Orange.
Mobile Only services
Revenues from Mobile Only services consists of revenues invoiced to customers of mobile offers excluding retail convergence and equipment sales. The customer base includes customers with a contract excluding retail convergence, machine-to-machine contracts and prepaid cards.
Mobile Only ARPO: the average quarterly revenues from Mobile Only (ARPO) is calculated by dividing the revenue from Mobile Only services (excluding machine-to-machine and IFRS 15 adjustments) generated over the past three months by the weighted average of Mobile Only customers (excluding machine-to-machine) over the same period. The ARPO is expressed as monthly revenues per Mobile Only customer.
Fixed Only services
Revenues from Fixed Only services include the revenue of fixed services excluding retail convergence and equipment sales: traditional fixed-line telephony, fixed broadband and enterprise solutions and networks (with the exception of France, where enterprise solutions and networks are listed under the Enterprise segment). For the Enterprise segment, fixed-only service revenues include sales of network equipment related to the operation of voice and data services. The customer base consists of fixed-line telephony and fixed broadband customers, excluding retail convergence customers.
Fixed Only Broadband ARPO: the average quarterly revenues from Fixed Only Broadband (ARPO) is calculated by dividing the revenue from Fixed Only Broadband services (excluding IFRS 15 adjustments) generated over the past three months by the weighted average of Fixed Only Broadband customers over the same period. ARPO is expressed as monthly revenues per Fixed Only Broadband customer.
IT & integration services
Revenues from IT and integration services include revenue from unified communication and collaboration services (Local Area Network and telephony, consulting, integration, project management and video conferencing offers), hosting and infrastructure services (including cloud computing), application services (customer relations management and other application services), security services, machine-to-machine services (excluding connectivity), as well as equipment sales for the products and services above.
Wholesale
Revenues from other carriers consists of (i) mobile services to other carriers including incoming traffic, visitor roaming, network sharing, national roaming and Mobile Virtual Network Operators (MVNOs), and (ii) fixed services to other carriers including national networking, services to international carriers, high-speed and very high-speed broadband access (fiber access, unbundling of telephone lines and xDSL access sales) and the sale of telephone lines on the wholesale market.
1 Unless otherwise stated, changes are on a comparable basis.
2 Europe excluding Spain
Mobile revenues include mobile services and mobile equipment sales invoiced to businesses and incoming mobile traffic from businesses invoiced to other carriers.
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