A Luciano Pavarotti impersonator was refused a personalised debit card after staff at his bank refused to accept his photograph was not the real opera singer.
But days later, his card was posted back to him missing the all-important photograph, after staff suggested he did not own the copyright to the snapshot of his own face.
Officials at Barclays informed him pictures of celebrities were not permitted on bank cards, insisting that his uncanny resemblance to the late tenor had caused the confusion.
Staff have now explained the error as an “understandable mistake” and resolved to issue a card, complete with image, at the first opportunity.
Mr Miller, who has worked as a Pavarotti impersonator for more than 20 years, said he spent said he was “shocked” to be “penalised for looking like someone”.
“I was shocked,” he said. “I don't try to look like him. I have had no cosmetic surgery and I don't try to do things to myself to look like him.
“I am being penalised for looking how I do.”
Mr Miller, from Burton-upon-Trent (BSE: TRENTSL.BO - news) , Staffordshire, added: “When I phoned to complain it took 45 minutes of being passed around their call centre, on my own phone, at my cost, before someone gave me any kind of answer.
"Then she said she didn't know what the issue was, but suggested it may be because I don't own the copyright to Luciano Pavarotti's image.
"It is the picture I use on my business cards because I look like this naturally, and then I cropped it to the neck.
"I have never been contacted by people representing the real Pavarotti about it, or been threatened with legal action for looking like him.
"I'm being penalised for looking like someone, but doesn't everyone look a little like someone else?"
The guidelines issued by Barclays and published online state the image chosen for bank cards must not contain: “Images of, or the name or nickname of, celebrities, musicians, sportspersons, entertainers, public figures, film stars, cartoon characters, members of the Royal Family or other famous people.”
The bank has now issued Mr Miller, a married father-of-one, with his card.
Nicola Fowkes, Barclays branch manager for the bank in Burton said: "The terms and conditions of our personalised card service prevent images of celebrities being used on customer debit cards.
"Clearly in this instance our processing team have understandably mistaken Mr Miller for the opera singer Luciano Pavarotti, who we understand Mr Miller impersonates.
"We are now in the process of contacting Mr Miller so that he can resubmit his application with the original image, so that Mr Miller will have his Barclays personalised debit card, complete with his chosen image."