Woman shares nightmare exchange with customer over 'broken' candle: 'She was threatening to call the cops'

TikTokers are sharing their worst customer service experiences on the video-sharing platform, and the results are dizzying.

User Kayla Unique, who sells on Etsy, kicked off the trend on Dec. 18 with an insane story of a woman who allegedly tried to threaten her with a fake lawsuit after trying to scam her out of multiple candles.

“I sent this woman a candle. It was marked delivered. She said she never got it. I said, no problem,” Kayla explained. “I send her a second one. She also said she didn’t get that one.”

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Kayla did send the customer a third candle, but as she explained in a later TikTok, that one apparently “arrived broken.”

“So I told her that, ‘Hey, listen, I think you’re being dishonest. I’m going to have to contact Etsy on this,'” she continued. “I had no idea the can of worms I was about to open upon myself.”

Kayla said the woman “begged and pleaded” with her not to contact Etsy about the situation. But when the seller agreed she would send another replacement if the customer provided photo evidence that the last one arrived broken, Kayla says the woman snapped and “told me every curse word in the textbook.”

Then, the situation took a turn for the bizarre.

After Kayla told the woman she would be blocking her and reporting her to Etsy, the woman took Kayla’s address from the boxes the candles arrived in and sent her a six-page lawsuit with tons of spelling errors and a “notary symbol” that was actually just the Hogwarts logo.

As insane as Kayla’s story is, tons of TikTokers have jumped in on the trend to share their own weird horror stories from dealing with customers.

User Bianca Manes, who also runs an Etsy shop selling tutus and other cute costume accessories, said that one year, she had a woman purchase one of her dresses for her granddaughter, who was set to participate in a Christmas pageant.

About a month after the dress was marked as delivered, the customer apparently reached out to Bianca, complaining that she never got the dress and wasn’t able to use it for the pageant.

“She was so upset,” Bianca recalled. “She was threatening to call the cops, she was threatening to sue me, she was threatening to contact Etsy.”

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Not one to be outsmarted, Bianca said she shared her story in a “local tutu Facebook group,” where her fellow members got to work and found photos that the irate customer had shared of her granddaughter wearing the tutu that allegedly never arrived. Bianca claims she sent the woman the incriminating photos and never heard from her again.

In another response to the trend, TikTok user @badjujumask said he DMed a woman named Ashley on Instagram asking if she was interested in buying a face mask from his shop.

In a screenshot shared by the user, the woman replied, “No thanks you’re gay right ??”

Not only did @badjujumask reply, “Yes! Proud and loud,” but he also turned the customer’s name into a temporary discount code — “Ashleylovesthegays,” to be exact — for his face masks. Absolutely savage.

It seems that sometimes, the customer is not always right.

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