Yahoo Finance Porter Airlines customers 'betrayed' by change in brand of free cookie
As social media fury over United Airlines’ dragging incident peters out, Porter Airlines customers express rage over another removal from a flight — that of Cookie It Up‘s Chocolate Chip Shortbread cookies.
On May 1, the airline shocked the aviation world with an abrupt Twitter announcement:
The original Porter cookie is back! Walkers @Shortbread is now available onboard and in the lounge. #flyporter #reunitedanditfeelssogood pic.twitter.com/DEBYH7Wdaw
— Porter Airlines (@porterairlines) May 1, 2017
An unexpected public relations fiasco ensued, where crestfallen Porter customers took to social media to express their grief over the unacceptable confection about-face.
No more English shortbread cookies in the Porter lounge?! What are we, farm animals?
— Jon Degan (@lefthungry) April 28, 2017
No joke, my favourite thing about flying Porter is raiding the cookie stash at Billy Bishop during layovers. This kinda blows! https://t.co/UZCYi0Cc31
— Kelsey Rolfe (@kelseyarolfe) May 30, 2017
@porterairlines You can’t take away the cookies from the kids who weren’t bad-thats not fair!My granddaughter will tell ya that.I Luv PORTER https://t.co/yITcESj9uU
— Laura Artibello (@LauraArtibello) May 30, 2017
I literally only fly @porterairlines because of @CookieItUp. This is worse than when they replaced their sandwiches with nothing. https://t.co/J2ZzfW0PhK
— Sofi Papamarko (@sexytypewriter) May 30, 2017
Other irate travellers, who evidently steal free biscuits, accused the airline of frugality:
RIP Cookie It Up chocolate chip shortbread. Porter must be trying to trim margins by offering a cookie no one will want to steal. https://t.co/bZFlK9tixd
— Canice Leung (@canice) May 30, 2017
And some were devastated not just by a dearth of baked goods, but also the staff’s callous indifference:
The YOW @porterairlines lounge has run out of shortbread cookies. And staff just laugh it off. 40% of flying porter is the cookies! #outrage
— Peter Jakubiak (@peterjakubiak) April 13, 2017
Jilted former supplier Cookie It Up entered the Twitter fracas as well, letting travellers know they would now be feted with a low-budget substitute:
Absolutely. The only change is our relationship with Porter. They are switching to a lower cost cookie – Walker’s Shortbread, I believe.
— Cookie It Up (@CookieItUp) April 21, 2017
What’s next, they ask? (Gratis) Terra chips replaced with (gratis) Lays? Fabric upholstery instead of leather? Free domestic beer? One can only speculate on the indignities that await intrepid commuters. To prevent further injustice, please contact @porterairlines or click here to contact the Civil Aviation Authority in your country.
