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Santander down: Mobile banking app not working as company recommends workaround

Santander UK has increased the rate on its flagship 123 accounts, as competition between providers ramps up (Laura Lean/PA) (PA Archive)
Santander UK has increased the rate on its flagship 123 accounts, as competition between providers ramps up (Laura Lean/PA) (PA Archive)

Santander’s mobile banking has stopped working, with the company advising a workaround to affected customers.

Customers found themselves unable to log in on Monday morning, with the mobile banking app showing a number of errors.

Santander said it was aware of the problems, but advised that customers have a range of options for other ways to get to their account.

“We’re aware that customers are currently experiencing difficulties accessing our mobile banking services. We’re working hard to fix the problem,” Santander said on Twitter.

“Online Banking via the website, ATMs, telephone and branch banking services are available as normal.”

Soon after, Santander said the problems had been fixed, and apologised to customers who were affected.

“We’re sorry for any inconvenience over the past hour while we fixed the problems affecting our mobile services,” a spokesperson told The Independent.

“All services have now been restored and are working normally. We’d like to thank our customers for their patience.”