UK Markets closed

Santander outage leaves customers unable to spend on card

  • Oops!
    Something went wrong.
    Please try again later.
·1-min read
In this article:
  • Oops!
    Something went wrong.
    Please try again later.
A pedestrian passes a Santander branch in London
A pedestrian passes a Santander branch in London

Santander customers have been blocked from making payments after a card outage at the bank.

Card and online payments are not working for some current account customers, with users reporting they have been unable to pay for groceries, household bills and even a wedding dress.

The bank has apologised to customers for the failures.

The issues started yesterday afternoon and have continued overnight. Customers have taken to Twitter to complain about the problems. Being unable to pay bills was one of the most common issues.

One user said: "I’ve just tried to purchase my wedding dress and it’s failed. Is this why my account has been blocked?"

Others said the card issues would prevent them getting crucial online shopping orders today. "I am housebound so really going to struggle," one said.

Another added: "This happened to me today when ordering my shopping from Morrisons. I rang Morrisons and they couldn’t help so I had to use my M&S credit card in the end. I needed my shopping tomorrow."

Payments for hotel rooms and Apple gadgets were also reportedly blocked.

Santander has 14 million customers in Britain and in 2018 it became the first major British bank to issue debit cards with Mastercard instead of Visa.

Downdetector, a company which tracks complaints about issues with digital services, found that thousands of people reported issues. The problems started around 2pm yesterday and have continued into this morning.

A spokesperson for Satander commented: "We’re very sorry for the issues some customers experienced yesterday with our card payments."

Our goal is to create a safe and engaging place for users to connect over interests and passions. In order to improve our community experience, we are temporarily suspending article commenting