Seven-Day Switch Plan Would Mean 'Better Deals'

Consumers could be able to switch to better deals within seven days under plans being considered by the Government.

Services included under the proposals in the Digital Economy Bill range from broadband networks, mobile phones and energy providers as well as mortgages.

Although many bank accounts offer a seven-day switching service, other services can take considerably longer - and changing mortgage lenders currently takes up to eight weeks.

More than 40% of British consumers have expressed frustration at how long it takes to get a better deal, according to MPs.

Ministers are hoping to bring forward the measures which would mean consumers would only have to deal with a new provider when switching.

Business Secretary Sajid Javid said: "I want to give consumers more power over switching providers for the services they rely on to make sure they are getting the best deals.

"At the moment the time it takes to switch depends on which service you are switching.

"I want to hear what consumers and businesses think of making switching quicker and more consistent across all markets."

Alex Neill, director of policy at consumer campaign group Which?, said: "Quicker switching will give people more power to force banks, energy suppliers and telecoms providers to up their game or lose their custom.

"Consumers will also benefit from changes to the telecoms market that mean they do not face charges to unlock their own mobile phones and receive automatic compensation when things go wrong.

"The Government should swiftly implement these plans and introduce a new ombudsman to deal with air and rail passengers' complaints."

Other measures in the Digital Economy Bill include the ability for house buyers to check broadband speeds for specific properties, allowing them to pick the best company based on performance and cost.