The website DownDetector, which tracks service issues, says that the problems began at approximately 6:00am GMT. The issue appears to be affecting customers in Norwich, London, Nottingham, Bristol, Birmingham, and other areas.
It also appears to be affecting Now TV, with 75 per cent of DownDetector users reporting issues claiming to have problems with their server connection; another fifth of DownDetector users are experiencing general problems with video streaming.
“We are investigating an issue affecting some Sky Broadband and Talk customers in Norfolk and Suffolk. We’re sorry for any inconvenience this may be causing”, a Sky spokesperson told The Independent.
“Customers may not be able to get online or make/receive calls. You can keep up to date on the My Sky App”, the official Sky Help Team Twitter account shared, alongside a link to its status checker.
ℹ️ NEW: Norfolk
Customers may not be able to get online or make/receive calls. You can keep up to date on the My Sky App and check your service status here: https://t.co/mh4Ipg3Yst
— Sky Help Team (@SkyHelpTeam) July 28, 2021
One comment from a user on DownDetector said that a “major output” in the area was affecting Sky and other providers. Apparently, service will resume as soon as possible with an estimated time of two to three hours, but it could be up to 48 hours if the issue is more serious.