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SYNLAB expands partnership with Feedtrail to gain real-time patient and customer feedback

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DGAP-News: SYNLAB AG / Key word(s): Alliance
04.10.2021 / 08:59
The issuer is solely responsible for the content of this announcement.

SYNLAB AG
Moosacher Straße 88
80809 Munich
Germany

Feedtrail
5540 Centerview Drive, Suite 411
Raleigh, NC 27606
United States
 

Munich / Raleigh, NC (USA), 4 October 2021

SYNLAB expands partnership with Feedtrail to gain real-time patient and customer feedback

SYNLAB, Europe's leading medical diagnostic services provider, and Feedtrail, innovators in patient engagement, announce the expansion of their successful partnership to support patient and customer centricity. Committing to Feedtrail as a long-term strategic partner, SYNLAB aims to further elevate its customer experience, expanding usage of the Feedtrail XM platform across 2,100 sites in 36 countries.

Leveraging the Feedtrail XM platform, hospitals, clinicians, and patients can evaluate the service provided by SYNLAB in real-time and provide candid feedback. This way, SYNLAB maintains a continuous dialogue with patients and customers and can use real-time data to improve day-to-day processes related to patient and customer experience.

"By continuing our partnership with Feedtrail, we give our patients and customers a strong voice and strengthen our customer centric approach towards medical diagnostics. We are using insights gained on a daily basis to continuously improve our operations further. We are passionate about serving the needs of our customers to create real added value for patients and healthcare professionals," says Alexander Hagen, Head of Group Marketing and Communication at SYNLAB.

"Since day one, SYNLAB has been the epitome of an innovative medical diagnostic services provider, truly committed to prioritizing patient-centricity. This partnership is more than just improving results at SYNLAB, it's about showing how one organization can pave the way to putting patients and customers at the center of care across 36 countries over 4 continents," says Paul Jaglowski, Co-Founder and Chief Strategy Officer at Feedtrail.

The implementation of the Feedtrail XM platform will ensure data storage in EU under the highest data protection standards in line with the EU's General Data Protection Regulation.


For more information:

Media contact SYNLAB:
Diana Tabor, FTI Consulting

+49 (0) 151 466 938 56
Media-contact@synlab.com

Investor contact SYNLAB:
Mark Reinhard, SYNLAB

+49 (0) 170 118 3753
Mark.Reinhard@synlab.com

Media contact Feedtrail:
Ashley Worrall

+ 1 919 366 7523
pr@feedtrail.com

 


About SYNLAB


About Feedtrail


04.10.2021 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases.
Archive at www.dgap.de

Language:

English

Company:

SYNLAB AG

Moosacher Straße 88

80809 Munich

Germany

Phone:

+49 1701183753

E-mail:

ir@synlab.com

Internet:

www.synlab.com/

ISIN:

DE000A2TSL71

WKN:

A2TSL7

Listed:

Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Hanover, Munich, Stuttgart, Tradegate Exchange

EQS News ID:

1237679


 

End of News

DGAP News Service

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