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T-Mobile Unveils Exclusive Offers for Improved Customer Care

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T-Mobile Unveils Exclusive Offers for Improved Customer Care

We remain encouraged by T-Mobile's (TMUS) exclusive service offerings and expect its top line to get a boost from added subscriptions.

T-Mobile US, Inc. TMUS recently announced that it has launched a Team of Experts to better serve its customers across the nation. The company’s latest move aims to replace the outdated customer care model that has frustrated Americans for decades. With real people and no robots or automated phone menus, customers can now call or message T-Mobile and get through their queries in a hassle-free manner.

It has invested in making customer care a true career with more training, more opportunities for advancement and more empowerment for customers.

At the same time, the company announced that it has partnered with Pandora, a music streaming service in the United States, to upgrade music experiences for customers. They will now get exclusive access to free Pandora Plus subscription for a year, which includes unlimited ad-free music and higher quality audios. T-Mobile’s huge customer base will be able to access most in-demand offerings and experience new exciting opportunities to find and listen to the music they love.

It also announced a multi-year partnership with Live Nation, a live entertainment company, to give customers an elevated experience at Live Nation amphitheater and arena concerts, which include access to last minute reserve seats in sold out sections and discounted tickets. This will create new ways for fans to enjoy live concerts with exclusive access and perks.

Being the first in the industry to come up with such exclusive service offerings, the company’s top line will likely get a boost from the added subscriptions. Over the past three months, shares of T-Mobile have gained 15.4% compared with 8.1% growth for the industry.



T-Mobile currently has a Zacks Rank #3 (Hold). Better-ranked stocks in the industry include United States Cellular Corporation USM, AT&T Inc. T and Windstream Holdings, Inc. WIN. While United States Cellular sports a Zacks Rank #1 (Strong Buy), AT&T and Windstream carry a Zacks Rank #2 (Buy). You can see the complete list of today’s Zacks #1 Rank stocks here.               

United States Cellular has a long-term earnings growth expectation of 1%. It surpassed earnings estimates thrice in the trailing four quarters with an average positive surprise of 303.6%.      

AT&T has a long-term earnings growth expectation of 3.4%. It surpassed earnings estimates twice in the trailing four quarters with an average positive surprise of 5.9%.     

Windstream surpassed earnings estimates twice in the trailing four quarters with an average positive surprise of 23.5%.     

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