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Tele Columbus AG: Digital assistant improves customer service

·5-min read

DGAP-News: Tele Columbus AG / Key word(s): Market launch/Miscellaneous
10.11.2020 / 10:30
The issuer is solely responsible for the content of this announcement.

PRESS RELEASE
 

Latest version of MEIN PŸUR app released
 

Digital assistant improves customer service
 

- MEIN PŸUR app version 1.11 available

- Digital assistant now also available in PŸUR customer portal

- Already around 20 percent of all Internet customers use the app
 

Berlin, 10 November 2020 The MEIN PŸUR app is available with immediate effect in an optimised version. An enhanced digital assistant now gives PŸUR customers the possibility of solving even more error types themselves with no need to involve PŸUR customer services. The assistant can be used on the customer portal as well as the app, offering PŸUR customers an additional digital service channel through which to address their concerns.

The MEIN PŸUR app has been released as version 1.11 and features an enhanced digital assistant along with some more minor optimisations. In addition to helping with internet, phone and bandwidth problems, the fault assistant also provides comprehensive support with Wi-Fi issues and solutions to TV problems such as outages of individual channels. In around 50% of cases the assistant can give the PŸUR customer an immediate solution with no need for further intervention from PŸUR customer services. Engineer appointments for fault elimination can be scheduled by the customer directly through the app. And a direct phone connection to the fault hotline is now also possible via the app.

"Providing quick and lasting remedies to technical problems and loss of service is crucial to customer retention. All of this is offered by the digital assistant, it's there 24/7 and at lower operating costs than previously," says Roland Schleicher, Chief Operations Officer at Tele Columbus AG. "We are delighted that the services have been so well received by our customers thus far. It's an affirmation of our ongoing efforts to achieve even better service and further enhance the customer experience."
 

About us

Tele Columbus AG is one of Germany's leading fibre network operators which reaches more than 3 million homes. Via its brand PŸUR, the Company, offers high-speed internet including telephony and more than 250 TV channels. All of this via a digital entertainment platform that combines linear TV with video on demand entertainment. To its housing association partners the Tele Columbus Group offers tailored models of cooperation and state-of-the-art services such as telemetric and tenant portals. As a full-service partner for municipalities and regional utilities, the Company is actively supporting the fibre-based infrastructure and broadband internet expansion in Germany. For its business customers the Group offers carrier services and corporate solutions on its proprietary fibre network. Besides its headquarter in Berlin, the Company has locations in Hamburg, Leipzig, Ratingen and Unterföhring/Munich. Since January 2015, Tele Columbus AG is listed on the regulated market (Prime Standard) of the Frankfurt Stock exchange and a member of the SDAX.
 

Disclaimer

This release may contain forward-looking statements. These statements reflect the Company's current knowledge and expectations and projections about future events. By their nature, forward-looking statements involve a number of risks, uncertainties, assumptions and other factors that could cause actual results or events to differ materially from those expressed or implied by the forward-looking statements. Such risks, uncertainties and assumptions may cause our actual results, performance or achievements to differ materially from those expressed or implied by such forward-looking statements. In light of these risks and uncertainties, the forward-looking events and circumstances discussed in this release may not occur and actual results could differ materially from those anticipated or implied in the forward-looking statements. Accordingly, investors are cautioned not to place undue reliance on the forward-looking statements, which speak only as of the date of this document.

This release contains references to certain non-GAAP financial measures, such as Normalized EBITDA and Capex, and operating measures, such as RGUs, ARPU, and Unique Subscribers calculations. These non-GAAP financial and operating measures should not be viewed in isolation as alternatives to measures of the Company's financial condition, results of operations or cash flows as presented in accordance with IFRS. The non-GAAP financial and operating measures used by the Company may differ from, and not be comparable to, similarly titled measures used by other companies.

All information contained in this release has been carefully prepared. However, no reliance may be placed for any purposes whatsoever on the information contained in this document or on its completeness. No representation or warranty, express or implied, is given by or on behalf of the Company or any of its directors, officers or employees or any other person as to the accuracy or completeness of the information or opinions contained in this document and no liability whatsoever is accepted by the Company or any of its directors, officers or employees nor any other person for any loss howsoever arising, directly or indirectly, from any use of such information or opinions or otherwise arising in connection therewith. The Company does not undertake any obligation to update or revise any information contained in this release, including forward-looking statements, whether as a result of new information, future events or otherwise.




Contact:
Leonhard Bayer
Director Investor Relations
Phone +49 (30) 3388 1781
Fax +49 (30) 3388 9 1999
ir@telecolumbus.de
www.telecolumbus.com


10.11.2020 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases.
Archive at www.dgap.de

Language:

English

Company:

Tele Columbus AG

Kaiserin-Augusta-Allee 108

10553 Berlin

Germany

Phone:

+49 (0)30 3388 1781

Fax:

+49 (0)30 3388 9 1999

E-mail:

ir@telecolumbus.de

Internet:

www.telecolumbus.com

ISIN:

DE000TCAG172

WKN:

TCAG17

Indices:

SDAX

Listed:

Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange

EQS News ID:

1146854


 

End of News

DGAP News Service

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