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Train strikes: When are they and can I get a refund on my train ticket?

Rail strikes trains - Geoff Pugh
Rail strikes trains - Geoff Pugh

Tens of thousands of rail and tube workers are due to walk out later this month in what has been described as the "biggest outbreak of industrial action in the UK since 1989".

Union bosses are threatening to "shut down the system", with major disruption expected across rail services and the London Underground, affecting events including Glastonbury Festival and the British Athletics Championships.

When are the strikes happening?

The walk-out is set to kick off on June 21 with as many as 50,000 railway workers expected to strike and services across Network Rail and the London Underground due to be affected.

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As many as 40,000 workers on railway services will then strike again on June 23 and June 25, according to the Rail, Maritime and Transport (RMT) union.

However, union bosses said the action was due to affect rail services "for the entire week where the three days of action have been called". This is because trains may not be at the right stations after the walk-outs take place.

Which rail operators will be affected?

Only a fifth of mainline rail services are expected to be running over the three-day strike period. The rail services disrupted are:

  • Chiltern Railways

  • Cross Country Trains

  • Greater Anglia

  • LNER

  • East Midlands Railway

  • c2c

  • Northern Trains

  • South Eastern

  • South Western Railway

  • Great Western Railway

  • TransPennine Express

  • Avanti West Coast

  • West Midlands Trains

What are workers striking over?

Rail workers have voted to strike after a row with Network Rail over pay freezes and proposed job cuts. RMT claims that as many as 2,500 jobs are at risk and that workers have been subject to years of pay-freezes.

RMT General Secretary Mike Lynch said of the action: "We have a cost-of-living crisis, and it is unacceptable for railway workers to either lose their jobs or face another year of a pay freeze."

National Rail has responded by saying the union "must recognise we are a public body and any pay increase has to be affordable for taxpayers".

Chief executive Andrew Haines said: "We cannot expect to take more than our fair share of public funds, and so we must modernise our industry to put it on a sound financial footing for the future. Failure to modernise will only lead to industry decline and more job losses in the long run."

Why will the London Underground be disrupted?

While strike action is taking place across both National Rail services and the London Underground on the same day - June 21 - workers are walking out over two separate disputes. The RMT said the tube strike was over a "separate dispute over pensions and job losses".

It follows an earlier walkout earlier this week, and comes as part of a row over how Transport for London is cutting its running costs - something TfL says the Government has ordered it to do to achieve financial sustainability on its operations by April 2023.

TfL says its latest proposals to make savings mean "no changes to pensions and nobody has or will lose their job as a result of the proposals we have set out". Instead TfL has suggested that it does not fill between 500 and 600 posts as they become vacant.

Can I get a refund or travel on another service if my train is cancelled?

National Rail says passengers who bought tickets in advance but who will no longer be travelling because a service has been cancelled, delayed or rescheduled "may be entitled to a fee-free refund or change from the original retailer of your ticket".

However, it is not that simple. According to consumer group Which?, the process differs based on which train company someone is travelling with, and customers can "only claim compensation during a rail strike for a delay based on the replacement or emergency timetable for train or replacement bus services".

It says passengers may only be eligible for a refund if they try an alternative service offered by the operator and that service is delayed. How long they have to be delayed to get this refund is different based on which rail company people are travelling on.

National Rail has said passengers may be able to travel on other providers and other ticket restrictions may be lifted for those travelling on affected services. This includes potentially travelling the day before or up to two days after strike action ends.

National Rail says it will not pay hotel or taxi bills if customers have already booked those before the strike action was announced and are no longer able to get to their destination.