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Travelex – list of affected high street banks

By PA City Staff

At least 14 institutions, including some of Britain’s biggest high street banks, have been hit by a major outage, stopping them from offering euros, dollars and other foreign cash to customers across the UK.

Hackers are reportedly demanding millions of pounds after they infiltrated Travelex, a foreign exchange firm.

Travelex provides currency exchange services to many major banks.

The PA news agency has confirmed that foreign exchange services are currently unavailable at the following 13 banks and one pawnbroker.

Barclays

A Barclays spokesperson said: “Unfortunately we are unable to process foreign currency orders due to an issue with our service provider, Travelex. We are sorry for the inconvenience and will be restoring the service as soon as we are able to do so.”

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Clydesdale Bank

The bank said: “Our travel money purchasing service is temporarily unavailable.”

First Direct

It said: “Unfortunately, our online travel money service is currently unavailable due to a service issue with third party service provider, Travelex. We are not currently able to take travel money orders online or via telephone banking. We apologise for any inconvenience.”

Halifax

Lloyds, the parent of Halifax, said that the service had been lost.

HBOS

HBOS’s parent Lloyds confirmed that the service was down.

HSBC

The bank said on its website: “Unfortunately, our online travel money service is currently unavailable due to a service issue with third party service provider, Travelex. We are not currently able to take travel money orders online or via telephone banking. We apologise for any inconvenience.”

H&T Pawnbrokers

Its website said: “UNDER MAINTENANCE”

Lloyds

The bank confirmed to PA that its service was down. A Lloyds Banking Group spokesperson said: “We are currently unable to take orders for foreign currency online and in branch, due to the ongoing issue with our third party supplier, Travelex.  Customers can visit our branches to purchase currency which may already be in stock. We are sorry for any inconvenience this may cause.”

Natwest

The bank, which is part of the RBS group, said: “We are currently unable to accept any travel money orders either online, in branch or by telephone due to issues with our Travel Money supplier, Travelex. We apologise for any inconvenience caused.”

The Royal Bank of Scotland

RBS said: “We are currently unable to accept any travel money orders either online, in branch or by telephone due to issues with our Travel Money supplier, Travelex. We apologise for any inconvenience caused.”

Sainsbury’s Bank

The bank said on its website: “Our online service is temporarily unavailable. Our in store travel money bureaux are open and stock most major currencies. We recommend you contact our team to check the availability of the currency you need. We’re sorry for the inconvenience.”

Tesco Bank

The bank said on its website: “We’re sorry that we can’t offer online ordering for Travel Money at this time.

“We have over 360 in-store Tesco Travel Money bureaux that are open as normal and hold stock for our top currencies. We recommend that you contact them first to check the availability of the currency that you are interested in.”

Virgin Money

The bank said on its website: “Our travel money purchasing service is temporarily unavailable. We apologise for any inconvenience caused and if you have any questions please call on.”

Yorkshire Bank

It said: “Our travel money purchasing service is temporarily unavailable.”