- Business Wire
NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service Report
HOBOKEN, N.J., June 26, 2024--NICE (Nasdaq: NICE) today announced that it has been named a Leader in IDC MarketScape: Worldwide Contact Center as a Service Applications Software 2024 Vendor Assessment (doc #US52302923, June 2024) report.
- Business Wire
NICE’s Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers
HOBOKEN, N.J., June 20, 2024--NICE (Nasdaq: NICE) today announced the release of the 2024 International Happiness Index, its groundbreaking, inaugural research which highlights the opportunity gap between consumer demands and what businesses are delivering when it comes to CX. The index found most consumers believe if organizations leverage digital and AI solutions in customer service, it can close the gap and make them happier and more loyal consumers. For a complimentary copy of the report, pl
- Business Wire
NICE Announces CX Excellence Award Winners at Interactions 2024, Playing Pivotal Roles in Shaping the Future of CX
HOBOKEN, N.J., June 12, 2024--NICE (Nasdaq: NICE) today announced the 2024 CX Excellence Awards winners. The winning organizations were recognized for innovating with CXone and Enlighten to deliver exceptional CX, push technology boundaries, and drive powerful results for their business. The 18 award winners across six categories were honored at Interactions 2024, the industry’s largest CX event. This year’s winners exhibit steadfast commitment to innovation, excellence, and their customers, ser
