The parcel boom is positive news for the British mail company, however it is still expected to incur big losses this year as numbers of letters being sent during the pandemic has slumped.
The British postal firm, which is on track to make a loss for the year, is aiming to capitalise on the rising trend of online shopping.
Under Chairman Keith Williams, the former postal monopoly has been pushing through changes to transform itself into a parcel-led business to shore up its long-term profitability. The new service, called "parcel collect", means that online sellers and shoppers will no longer need to leave their homes if they want to mail or return a pre-paid item by post, said Royal Mail, which is listed as one of Amazon UK's carriers. For 72 pence a parcel, plus postage costs, postal workers will collect up to five parcels per address from the customer's home or a nominated place, the company said.