SAP SE (SAP.F)

Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced a new integration that brings Qualtrics XM Discover's AI and machine learning capabilities into SAP Service Cloud(R) to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction.

Customers today expect companies to respond quickly to their questions and issues across any channel: on social media, they expect a response within an hour; over phone, they expect a resolution within minutes. The stakes are high -- over 70% of consumers say that a single contact center interaction permanently impacts how they feel about a brand. Against this backdrop of high expectations and pressure, organizations trying to improve customer service are also struggling with agent turnover.

"Experience Management is foundational for any intelligent and sustainable enterprise, helping them achieve higher levels of customer loyalty," said Ritu Bhargava, President & Chief Product Officer of SAP Customer Experience. "Organizations leveraging the power of SAP Service Cloud and Qualtrics XM Discover can unlock deeper customer understanding, take real-time action to streamline their business processes, ultimately improving the customer experience and increasing life-time value."

"As organizations navigate uncertainty, listening and acting with empathy is more important than ever," said Fabrice Martin, Chief Product Officer of Qualtrics XM Discover. "By bringing XM Discover capabilities to SAP Service Cloud, organizations can uncover unmet expectations and build the products, services, and experiences people want-with speed and scale."

Understand how customers feel about every experience, across any channel XM Discover will analyze all of the structured and unstructured feedback coming into SAP Service Cloud, including agent notes, support conversations, chat, social media posts and review sites. Using natural language understanding to tune into customer sentiment, as well as the emotion, effort and intent behind every interaction, XM Discover helps organizations understand why customers are reaching out and how they feel about their experiences. XM Discover summarizes and tags every customer interaction, freeing agents to focus on responding to customers instead of on manual, post-call tasks.

Quickly close the loop with customers at scale By combining operational data from SAP with experience data from Qualtrics in a single platform, organizations will have a 360-degree view of their customers' purchases, interactions, experiences, and feedback over time. This information allows organizations to more efficiently predict retention risks or upsell opportunities, and take action to address issues with individual customers or groups of customers.

Teams can act in real time to orchestrate workflows and alerts by creating new cases within Service Cloud or through an existing integration between SAP Service Cloud and Qualtrics xFlow, a low code/no-code workflow engine.

Availability The integration will be generally available in the second half of 2022 to SAP Service Cloud and Qualtrics XM Discover customers.

SAP is undervalues

SAP has many proven technologies, In-memory Database, best in class ERP, Cloud Analytics and Cloud offerings, Blockchain and list goes on and on.

I have started investing in SAP little over 10 years ago and my portfolio has increased by x3.

Found 49 years ago by 5 German entrepreneurs with robust product and adapting to the market over the years.
Strong management (German CEO) and the original founders are still in the board, guiding this company.

I will continue to hold until the company is valued like other tech companies.

SAP's market cap is lower than ZM (Zoom).
Does it make sense?
All major corporations in the world use SAP to run their business.
What is Zoom? A very basic teleconference system?
SAP should rebound soon.

Two things:
1. Pre-market trading indicated a nearly 4% increase in SAP stock price. That's very, very interesting.
2. There are too many weird accounts used by bots in this Yahoo forum that should be eliminated immediately.

Happy investing! Long on SAP.