The Charles Schwab Corporation (SCHW)

If Schwab takes Siebert financial ( Sieb) makes sense as their offices here close to each other.
Sieb big in fast growing fl
16 billion in assets.
Trading all time low

6/2/2022Thank you for contacting Charles Schwab & Co., Inc. All interactions are subject to recordkeeping and monitoring. The Charles Schwab Corporation provides a full range of brokerage, banking and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (Member SIPC), offers investment services and products, including Schwab brokerage accounts. Its banking subsidiaries, Charles Schwab Bank, SSB (Member FDIC and an Equal Housing Lender), Charles Schwab Premier Bank, SSB (Member FDIC) and Charles Schwab Trust Bank (Member FDIC), provide deposit and lending services and products. Investment Products: Not FDIC Insured ? No Bank Guarantee ? May Lose Value 8:53 AMWelcome to Charles Schwab chat. A Schwab investment professional will be with you shortly. Your estimated wait time is?0-5 minutes. 8:53 AMSchwab RepresentativeSavannah B has joined the chat Welcome to Schwab Chat! My name is Savannah from Indianapolis. Please give me a moment to pull up your account. Savannah B, 8:53 AMHello Joseph, I hope you are well. Savannah B, 8:54 AMwhy does tsla show a $100 gain this morn 8:54 AMis $10 8:54 AMThat is a great question. I can connect you with a licensed broker to further discuss this with you. Savannah B, 8:54 AMis distorts my positions page view 8:54 AMand happens too often 8:54 AMLet me connect you with a licensed broker Joseph. Savannah B, 8:56 AMSavannah B Disconnected 8:56 AMTransfer Connected 8:56 AM6/2/2022Thank you for contacting Charles Schwab & Co., Inc. All interactions are subject to recordkeeping and monitoring. The Charles Schwab Corporation provides a full range of brokerage, banking and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (Member SIPC), offers investment services and products, including Schwab brokerage accounts. Its banking subsidiaries, Charles Schwab Bank, SSB (Member FDIC and an Equal Housing Lender), Charles Schwab Premier Bank, SSB (Member FDIC) and Charles Schwab Trust Bank (Member FDIC), provide deposit and lending services and products. Investment Products: Not FDIC Insured ? No Bank Guarantee ? May Lose Value 8:56 AMSchwab RepresentativeShannon D has joined the chat Welcome to live chat on this beautiful day in June! My name is Shannon from Indianapolis, IN and I am happy to help you today. Shannon D, 8:57 AMWhat is the last three numbers of the account in question? I can certainly take a look. Shannon D, 8:57 AM488 8:57 AMAnd you are viewing the Positions page, correct? Allow me one moment to access your account and view what is transpiring with this. I can certainly check. Shannon D, 8:59 AMi don't have another tool that shows me the prices of all the stocks i own 8:59 AMim on the account summary view 9:00 AMshow positions for all accounts 9:00 AMthats the one i use to trade with 9:00 AMThank you for clarifying. Shannon D, 9:00 AMhow can i trade if i dont know the true current prices of stocks 9:00 AMjust refreshed, shows 109 gain 9:01 AMyahoo finance shows 19 gain 9:02 AMwho is right and why is the other wrong 9:02 AMhappens too often 9:02 AMThank you for your patience. I am still doing research, and will be back momentarily with an update. Shannon D, 9:02 AMI can certainly understand your concern. We are not able to validate third party's quoting system. However, I can confirm Prices and Market Values are real-time and based on NASDAQ Last Sale. Shannon D, 9:04 AMyesterday's close price was 740.37 9:05 AMcurrent price is 758 9:05 AMi'm pretty good at math and that doesn't line up with your 109 gain 9:06 AMthat i see on my schwab screen right NOW 9:06 AMCurrent quote: $758.70, Previous Close $740.37. Up + $18.33- that is what I am seeing. yes? Shannon D, 9:08 AMis fixed now, #$%$ 9:08 AMWonderful! Shannon D, 9:09 AMno, i have no confidence in the numbers presented to me 9:09 AMi want a supe 9:09 AMnow 9:10 AMI do apologize for the inconvenience this may have caused. What I have done for you it placed a ticket with our tech team to notify them of this quote issue you had. Is this ok? Shannon D, 9:10 AMexplain why this happens, regularly 9:10 AMREGULARLY, check my chat log 9:11 AMkids in product mangement, creating an unstable product? 9:11 AMno, this is no longer OK 9:12 AMI do hear your frustration. A this time I am not aware of a known recurring issue. I am happy to document this with our quote support team. Shannon D, 9:12 AMWhat I do recommend is contacting our tech team directly. Technical Support Specialists at 800-433-9196, Shannon D, 9:13 AMnot satisfied with burying serious problems in documentation 9:13 AMi use your tools to make money money 9:14 AMand when they are compromised,

(reading previous chat conversation)


Shannon D, 12:02 PM
. If you could please scroll to the very bottom of the page and locate the small blue hyperlink titled, "Support Session"... click here, accept the terms and please provide me with the 4-digit code.


Shannon D, 12:03 PM
Or would you prefer to work directly with our tech team? Technical Support Specialists can reach at 800-433-9196.


Shannon D, 12:04 PM
Joseph are you still there? We are happy to continue assisting you. If you have additional questions, comments, or needs, please send us what you have typed so far to ensure this chat session does not automatically disconnect. Thank you!


Shannon D, 12:06 PM
yes, i am still a customer and i'm here

12:07 PM
Great! I thought I lost you.


Shannon D, 12:07 PM
Would you prefer to work directly with our tech team? Technical Support Specialists can reach at 800-433-9196.


Shannon D, 12:08 PM
if i am hearing Schwab's response to this data DEFECT within their online application, it is: we will document your issue and pass it along, or we can transfer you. Is that correct?

12:08 PM

Thank you for your patience Joseph. I see Blake one of our managers was working with you this morning. I'm reaching out directly to his to see what the status is for the issue you are having.


Jonny B, 11:38 AM
our conversation is being posted on https://finance.yahoo.com/quote/SCHW/community?p=SCHW

11:41 AM
you still have not taken a screen shot for product development

11:44 AM
Joseph, if you don't mind clearing your cache and cookies again as I'm seeing correct balance and day change information on my end.


Jonny B, 11:45 AM
great answer

11:45 AM
So, here is what i'm hearing: if i want accurate date, i should go into to my brower and delete history. Is that correct?

11:46 AM
If not, please provide more specific instructions.

11:47 AM

So, here is what i'm hearing: if i want accurate date, i should go into to my brower and delete history. Is that correct?

11:46 AM
If not, please provide more specific instructions.

11:47 AM
That is a step that you will need to take to see if the issue has been resolved. On my end I'm seeing data in the fields that you are not, so the issue now could be your computer/device is storing old information for the web page which is causing the zero balance/value.


Jonny B, 11:49 AM
please requst access to my screen and take a screen shot

11:49 AM

I'm trying to get my screen sharing program started now, One moment.


Jonny B, 11:51 AM