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- Editor's pickTechCrunch
Facebook buys Kustomer for $1B to expand into customer service tools
Today Facebook made one of its biggest plays yet to build out the services it provides to businesses on its platform: It is acquiring Kustomer, a startup founded with the aim of disrupting the customer services industry with a new approach to providing agents with better data and a more unified picture of users by bringing together the many social media and other channels and longer history between them and the company in question. Kustomer -- co-founded by CEO Brad Birnbaum and Jeremy Suriel (the two worked together across a range of other places, including Airtime and AOL and had sold a previous startup to Salesforce) -- had raised around $174 million in private funding from investors that included Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
- Motley Fool
Snap Is Spending $1 Million a Day to Chase TikTok
To encourage users to create interesting content, Snap will distribute over $1 million every day to top content creators through the end of the year. This seems like a clear bid to steal the spotlight from ByteDance's TikTok, but will it pull users away from the popular short video platform? Why is Snap chasing TikTok?
- Motley Fool
3 Reasons to Be Excited About Snapchat's TikTok Clone
Snap (NYSE: SNAP) already shares a good amount of DNA with TikTok, but now, it has downright cloned elements of the increasingly popular social media app. The company behind Snapchat introduced a new feature in its flagship app called Spotlight, which provides an endless feed of short videos catered to each user. The format holds a lot of promise for Snap's business and builds on existing behaviors in Snapchat.
