Customer Experience Gets Worse. Again.
The average customer experience rating of U.S. companies hits a new low amid inflation and fallible customer-service chatbots.
The average customer experience rating of U.S. companies hits a new low amid inflation and fallible customer-service chatbots.
Gareth Jenkins, co-architect of flawed Horizon IT system, was expert witness in wrongful prosecutions of operators
"I spent my entire day inside a Starbucks applying for other jobs, went home, and got paid, but I never returned."
Whenever a high-profile (and high dollar value) lawsuit is filed, the first thing the side being sued does is try and get the case dismissed. That’s exactly what Disney did after Gina Carano sued the studio following her firing from "The Mandalorian." Disney hoped to get the lawsuit tossed on a First Amendment basis, but the judge has dismissed that claim, and the suit will move forward, at least for now. Disney argued in front of U.S. District Judge Sherilyn Peace Garnett that the studio had the right to sever its relationship with Carano because she did not espouse viewpoints that the company agreed with. According to THR, the judge stated that the First Amendment could not be used as a shield to potentially violate discrimination laws. Carano is arguing that in firing her she was discriminated against and that the studio violated California labor laws in terminating her.
One of the architects of the Post Office Horizon accounting system has admitted there were "discreet" bugs but it generally "worked well", dismissing suggestions he had knowledge of widespread flaws.
A supermarket giant is looking to open new stores in Glasgow - and one area is a 'priority'
Indian Prime Minister Narendra Modi's government on Wednesday said it has asked the Tamil Nadu state to submit a "detailed report" after a Reuters story revealed that Apple supplier Foxconn rejected married women from iPhone assembly jobs in the country. In a statement calling for the probe, the federal government's Ministry of Labour and Employment cited the Equal Remuneration Act of 1976, saying the law "clearly stipulates that no discrimination (is) to be made while recruiting men and women workers." The ministry said it has requested a detailed report from the Labour Department of Tamil Nadu, site of a major iPhone factory where Reuters uncovered Foxconn’s practice of shunning married women from jobs.
Volkswagen has announced plans to invest up to $5bn (£3.9bn) in US electric carmaker Rivian, as manufacturers rethink their strategies amid uncertain demand.
One of the co-founders of an Atlanta-based venture capital firm that supports women of color has stepped down as chief operating officer as the company battles a lawsuit that has become emblematic of a conservative backlash against corporate diversity programs. Ayana Parsons confirmed in a statement that she has stepped down as general partner and chief operating officer of the Fearless Fund, which she co-founded in 2019 with Arian Simone to address the wide racial disparity in funding for businesses owned by women of color. Parsons said her decision was unrelated to a conservative group's lawsuit targeting a grant program for Black women entrepreneurs run by the Fearless Fund's foundation arm.
“Where do you see yourself in five years?” is a standard job interview question for young people, but rarely asked of more senior workers.
Site managers at two Monmouthshire housing developments have been given top awards for quality.
Labour’s shadow chancellor says she would focus on transparency and force organisations to publish action plans to stamp out unequal pay.
This investor in Rolls-Royce shares looks at why the FTSE 100 stock lost altitude today and whether this might represent a buying opportunity. The post Rolls-Royce shares just dropped 5%! Time to buy the dip? appeared first on The Motley Fool UK.
Princeton researchers set out to study whether a national retirement plan would spark savings, especially for low-income employees.
Just one week ago, Nvidia became the world's most valuable company.
The tech giant already separated Teams and Office 365 but those efforts are not enough.
A wealthy businessman has been ordered to pay 85 per cent of law firm Clyde & Co costs after judge stripped back his negligence claim in April
Airline rating company Skytrax released its 2024 list of the best airlines in the world. Qatar Airways took the top spot over Singapore Airlines.
China’s Commerce minister told German counterpart it was open to negotiating tariffs but wasn’t afraid to retaliate.
Airbus stock dropped 11% after it announced reduced delivery targets for its planes, and pushed back the date for increased A320neo output.
China's special envoy for climate change has called for expanded production of the country's renewable energy products, citing a strong global demand, in a sharp dismissal of overcapacity claims raised by Western economies. "[There are] only two groups of countries that are talking about so-called overcapacity. One is the United States, the other [is] the European Union," Liu Zhenmin told an international forum on Tuesday. "For the rest of the world, for international organisations including the