Yahoo Finance 'Confusing communication led to insurer handing me £500 bill after cancer scare'
A lot of toing and froing had gone on about the costs involved and, for example, what kind of CAT scan you would have. Along the way, it seems that rather a lot was lost in translation. The bill the hospital sent to you was £923, which was £500 more than you had expected because you hadn’t thought the excess would be applied to the insurer’s amount.
Health-on-Line said it reminded you on a number of occasions that this £500 excess applied to the claim. However, after discussing this with me it does believe it could have been clearer when it responded to you about the hospital costs and your share of the bill. In light of this, it is paying you £500 as a gesture of goodwill.
You have now stopped the policy and begun self-insuring. The £500, along with the £90 you were spending each month on premiums, is being ring-fenced should you ever need funds for medical treatment.
