"This tracker provides details on NPS, churn intention and satisfaction with a number of elements of the fixed broadband experience. ". This data set summarises the most relevant fixed broadband customer experience KPIs for major operators in 20 countries based on primary research (Analysys Mason's 2022 consumer survey).
New York, Nov. 17, 2022 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "Fixed broadband operator customer satisfaction metrics 3Q 2022" - https://www.reportlinker.com/p06315393/?utm_source=GNW
It provides key metrics that allow for comparison between operators and highlights the best performers in individual countries and worldwide. Analysis of the data contained herein is provided in a series of reports focused on fixed broadband customer satisfaction in the different regions covered.
The survey was conducted in association with Dynata between July and August 2022. The survey groups were chosen to be representative of the internet-using population in the region. We set quotas on age, gender and geographical spread to that effect. There were a minimum of 1000 respondents per country.
Note: this tracker was originally published on 17 August 2022 and republished on 16 November 2022 in order to adjust the methodology for how churn intention was calculated.
Net Promoter Score (NPS)
Satisfaction with overall service
Satisfaction with price
Satisfaction with service reliability
Satisfaction with service speed
Satisfaction with customer service
Satisfaction with usage restrictions
Intention to churn from fixed broadband provider in the next 6 months.
Central and Eastern Europe
Read the full report: https://www.reportlinker.com/p06315393/?utm_source=GNW
ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need - instantly, in one place.
CONTACT: Clare: email@example.com US: (339)-368-6001 Intl: +1 339-368-6001