NatWest apologises to customers following complaints of ‘disappearing money’

NatWest has apologised to customers following complaints of their money “disappearing” in transfers over their mobile banking app.

The bank said this was due to an error causing a half-hour delay in mobile transfers, and urged customers not to re-send any payments they have already made.

⚠ We've now fixed the issue with the delay in processing payments and account balances are now showing correctly. Sorry if this has caused you problems. pic.twitter.com/ZYCCnNG3ph

— NatWest (@NatWest_Help) January 25, 2020

This comes two months after a glitch on the app caused delays for more than eight hours during the Black Friday sales period.

A spokesperson from NatWest said: “We are aware that some NatWest customers experienced a short delay in funds leaving or reaching their accounts this afternoon.

I've done that several times. This also happened to me on Black Friday, resulting in a complaint and compensation

— Simon Gale (@simongale71) January 25, 2020

“This issue has now been resolved and we apologise for any inconvenience caused.”