Patreon, Platform for Creators, Disables Payouts After ‘Issue’ With Payoneer System

Patreon, a subscription-based platform that connects content creators with their supporters, said that it has identified an issue with its Payoneer payouts system and has temporarily disabled payouts to creators.

According to Patreon’s X account (formerly Twitter), the issue was identified Aug. 2. The company said it would provide an update on Thursday by 10 a.m. Pacific time (1 p.m. ET).

We are actively working on a fix for the root cause and expect to have an update by tomorrow morning, 10 AM Pacific Time. Payoneer payouts are still temporarily disabled in the meantime.

— Patreon Status (@PatreonStatus) August 2, 2023

Crypto developers monitor payments glitches on major platforms partly because a key premise of the blockchain industry is to build infrastructure that improves on the current options.

“An unrelated issue is causing a slightly higher-than-normal number of patron payments to be erroneously flagged as fraudulent by their banks,” according to the Patreon Status account on X. “We’re sorry for the inconvenience this may cause creators and their patrons. We are working diligently with our partners to resolve this.”

Members of Patreon started to notice that the payments system had failed on Wednesday, and users on Nitter, an open-source alternative to Twitter, and Reddit shared that they were experiencing failures.

Hey, if you're a Patreon creator and are confused as to why a bunch of your income vanished, it's because Patreon's system appears to have totally collapsed. They sent me an email saying my credit card blocked the payment as fraudulent, and CANCELLED ALL OF MY CREATOR SUPPORT. 1/

— Jason Pargin, author of John Dies at the End, etc (@JasonKPargin) August 2, 2023

“Hey, if you're a Patreon creator and are confused as to why a bunch of your income vanished, it's because Patreon's system appears to have totally collapsed,” a user by the name of @JasonKPargin shared over Nitter.