Yahoo Finance Plusnet mobile customers told to switch within weeks or lose number
Plusnet customers who use the broadband firm’s mobile phone service have just weeks left to either switch to another provider, or face losing their mobile number.
In May, Plusnet, which is part of BT, confirmed it was closing its mobile phone division, as EE takes over as BT’s main mobile brand.
For the tens of thousands of customers who relied on Plusnet’s sim-only mobile service, it is a case of switch now, or face losing their number and access to important mobile verifications from retailers and banks.
Related: Yet more EE excuses over payout when our internet went down
It is the latest service withdrawal by the budget supplier, which has already ditched its TV offering. From December 2027, the company will also cease offering landlines, as it becomes a broadband-only supplier.
The company has already told its mobile users that they will lose access to their service from their June billing date. They have a further 40 days from that date to ask for their porting authorisation code (Pac). The code enables them to take their existing number over to any other provider.
To gain that code, Plusnet customers should text PAC to 65075. There are no exit charges to pay even for affected customers who are in contract.
For those who fail to switch by the 40-day deadline, their number will be gone for ever – a potential nightmare for those unfortunate enough to be away or who were unaware the change was happening.
In May 2023 Plusnet stopped selling new sim-only deals before the switch-off, and never offered mobile handsets. It originally offered the sims as rivals such as Sky and Virgin started offering “triple play” services – broadband, landline and mobile – on one bill.
A Plusnet spokesperson said it had been contacting customers for months to let them know the mobile service was closing. It is offering customers EE sim-only deals starting at just £4 a month. Alternatively, they can switch to any other supplier, taking their number with them.
Earlier this year Plusnet said it would stop offering landlines to customers once analogue services are switched off. This was originally scheduled to be by the end of December 2025 but will now be the end of 2027.
The firm’s customers who still want a landline after that date will have to move to a brand that offers that type of service.
