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Q1 2024 Dada Nexus Ltd Earnings Call


Caroline Dong; Investor Relations; Dada Nexus Ltd

Bing Fu; Interim President; Dada Nexus Ltd

Jun Mao; Chief Financial Officer; Dada Nexus Ltd

Thomas Chong; Analyst; Jefferies

Lei Zhang; Analyst; Bank of America



Good morning, ladies and gentlemen, and thank you for standing by for Dada's first-quarter 2024 earnings conference call. (Operator Instructions)
As a reminder, today's conference call is being recorded. I will now turn the meeting over to your host for today's call, Ms. Caroline Dong, Head of Investor Relations for Dada. Please proceed, Caroline.

Caroline Dong

Thank you, operator. Hello, everyone, and thank you for joining our first-quarter 2024 earnings conference call. On the call today from Dada, we have Mr. Bing Fu, Interim President; and Mr. Henry Jun Mao, CFO. Mr. Fu will talk about our operations and company highlights, then Mr. Mao will discuss the financials. They will both be available to answer questions during the Q&A session.
Please kindly note that Mr. Fu will give his remarks and answer questions in Chinese and a consecutive translation will be provided. In case of any discrepancy between the original remarks and the translated version, statements in the original remarks should prevail.
Before we begin, I’d like to remind you that this conference call contains forward-looking statements. Please refer to our latest Safe Harbor statement in the earnings press release on our IR website, which applies to this call. Also, during this call, we will discuss certain non-GAAP financial measures. Please also refer to our earnings press release, which contains a reconciliation of non-GAAP measures to the comparable GAAP measures.
Finally, please note that, unless otherwise stated, all figures mentioned during this conference call are in RMB.
It is now my pleasure to introduce our Interim President, Mr. Fu. Mr. Fu, please go ahead.


Bing Fu

(interpreted) Thank you, Caroline, and thank you all for joining us.
(interpreted) I believe it has come to your attention that we recently launched a brand upgrade. Our on-demand retail service has been rebranded as JD NOW, delivering quality goods at top-notch speeds. Partnering with over 500,000 brick-and-mortar stores, JD NOW provides on-demand shopping experience to consumers in more than 2,300 cities and counties.
(interpreted) Our various consumer touchpoints of the former [Xiaoshida] or Shop Now service on the JD App has all been renamed, including the parallel tab at the top of the homepage and tags of search results. In addition, there will soon be a new JD NOW section on the home page of the JD App, enabling products and merchants on our platform to gain incremental exposure. Today, we’ll also kick off a series of consumer-facing awareness campaigns to enhance consumer mindshare of the JD NOW brand.
(interpreted) Along with the introduction of our new brand, we’ve entered a new chapter with a focus on building a sustainable ecosystem. Heading into 2024, we’ve decided to further strengthen our commitment to customer experience and focus on healthy growth to deliver sustainable long-term development.
In the first quarter of 2024, our total net revenues were RMB2.5 billion. In particular, revenue from Dada Now increased by 57% year on year to RMB1.2 billion, accelerating to the highest growth rate in the past eight quarters. For JD NOW, we note a significant turnaround in our core operating metrics as our investments in core business to uplift customer experience pay off.
(interpreted) Now let’s turn to the operating highlights for our two platforms, JD NOW and Dada Now, starting with JD NOW.
(interpreted) In the quarter, JD NOW focused on integrating into the ecosystem to drive growth on the JD App, through entry points including the former Xiaoshida service and the level 1 icon entry point on its homepage. Our efforts on the demand and supply sides yielded encouraging results on our user experiences and product offerings, driving up the penetration of on-demand retail among JD users.
(interpreted) On the demand side, we enhanced the user experience with initiatives, including a delivery fee waiver campaign for orders over RMB29 and better interface designs.
(interpreted) In the first quarter of 2024, we further reduced the free delivery threshold to RMB29 from RMB59 in cooperation with our merchant partners. By the end of March, nearly 80% of active stores on our platform were enrolled in the campaign, which has significantly improved our new user acquisition efficiency and user stickiness. Compared with pre-campaign levels, the conversion rate of new users improved by 20%. The seven-day retention rate of new users rose by 10%, and the repeat purchase rates among existing users were up by nearly 30%.
(interpreted) In the meantime, we continued to work on upgrading our platform features and interfaces to enable seamless shopping experience. For instance, we redesigned the page layout of the JD NOW tab, adding more decision-useful information in search results. The revamp helped improve the user conversion rates of both the JD NOW tab and search result exposure in the first quarter by around 1 percentage point year on year.
(interpreted) Driven by these initiatives, our penetration rate among JD users continued to rise. In the first quarter, both our monthly transacting users and orders through the JD App recorded year-on-year growth rates of above 70%, and with a significant acceleration of over 50 percentage points sequentially. What’s more, we are encouraged to see these two metrics gain even stronger momentum, growing by more than 100% year on year in April.
Meanwhile, our user stickiness is also improving. In March, the 30-day repeat purchase rate of consumers on the JD APP increased by over 30% year on year, indicating stronger user mindshare.
(interpreted) As user experience improves and our user base grows, our GMV on the JD App grew by over 30% year on year, among which GMV generated by the JD NOW tab more than tripled year on year in the quarter.
(interpreted) On the supply side, we focused on expanding store coverage and enhancing price competitiveness. To further increase the store density on our platform, we onboarded more high-quality merchants across various verticals, such as liquor stores, home appliance stores, fresh produce stores, and flower shops. In the first quarter, the number of our active stores on the JD App had increased by more than 80% from a year earlier.
(interpreted) In an effort to be more competitive on prices, we are working with merchants to enhance the price competitiveness of JD NOW products leveraging the price-based star rating tool, thereby increasing users' mindshare of JD NOW’s price competitiveness. As of the end of March, the proportion of high-star JD NOW products on the JD App increased by more than 6 percentage points from a year earlier.
(interpreted) Now, let’s move on to business updates by category. In the convenience store category, GMV increased by more than five times year on year. In particular, we became more involved with top convenience store chains like Meiyijia, the number one convenience store chain by the number of stores in China. In the first quarter, we onboarded more than 5,000 new convenience stores.
(interpreted) Turning to consumer electronics, in the smartphone subcategory, the GMV of Xiaomi among other mobile phone brands nearly doubled from a year earlier in the quarter. In the computer and accessories subcategory, we expanded our slate of offerings by adding more than 3,000 new stores, and total GMV maintained rapid growth of nearly 40% year on year. Specifically, the GMV for Xiaotiancai, a local watchphone brand, and Hewlett-Packard more than doubled.
(interpreted) Now, I would like to move on to discuss the home appliance and home furnishing category. During the quarter, we launched new partnerships with smart home appliance brands including Viomi, a leading IoT at home technology company in China, and added more than 6,000 new stores onto our platform. As a result, in the first quarter, GMV for home appliance merchants increased by nearly 150% from a year earlier, while GMV of home furnishing merchants increased by more than 40% on year-on-year basis.
(interpreted) In the liquor category, we continued to deepen our partnerships with leading alcohol retailers. In the first quarter, GMV of the category nearly tripled from a year earlier.
(interpreted) For the apparel category, we made greater inroads with sports and outdoor brands as demand for outdoor sports products boomed, driving GMV for the whole apparel category to more than double from a year earlier, among which some outdoor footwear and apparel brands like Camel, a leading player in China, increased by more than seven times from year on year.
(interpreted) This covers JD NOW’s efforts and results on both demand and supply side. I would now like to turn to Dada Now, a leading local on-demand delivery platform open to merchants and individual senders across various industries and product categories. In the first quarter of 2024, net revenues from Dada Now reached RMB1.2 billion, and the year-on-year growth rate accelerated to 57%, reaching the highest rate in the past eight quarters.
(interpreted) In terms of business progress, let’s start with our KA, or chain merchants’ business. The net revenues maintained solid momentum and continued to drive the overall revenue growth of the Dada Now segment, with revenues in the restaurant and beverage KA categories growing even faster. We expanded into more restaurant KAs and made breakthroughs with top brands like Yum China.
In our SME and C2C business, the number of fulfilled SME and C2C orders grew steadily in the quarter, driven by further penetration into vertical markets, enhanced service quality, and customer experience of high-value orders and optimized pricing strategy.
(interpreted) This concludes our operational updates. To sum up, since the beginning of this year, we've conducted a comprehensive review of our various businesses, which is now nearly complete. Going forward, we will continue to focus on healthy growth by stepping up our efforts to improve user experience, increase the mindshare of on-demand retail, and further exploit the synergies between the on-demand retail business and the on-demand delivery business.
I will now pass the call over to Henry to go through our financials. Thank you.

Jun Mao

Thank you, Mr. Fu. Before we go over the numbers, just a few housekeeping items. We believe year-over-year comparisons are the most useful way to evaluate our performance, and as a result, all percentage change that I’m going to give will be on year-over-year basis. And all figures are in RMB, unless otherwise noted.
Our total net revenues in the first quarter was RMB2.5 billion. Net revenues from JD NOW was RMB1.3 billion, mainly due to a decrease in online advertising and marketing services revenues and a decrease in fulfillment service revenues as a result of the full roll out of delivery fee waiver program for orders exceeding RMB59 in August '23, which was further lowered to RMB29 starting February 2024.
Net revenues from Dada Now increased by 57% to RMB1.2 billion, mainly driven by an increase in order volume of intra-city delivery services provided to various chain merchants.
Moving over to cost and expense side, operations and support costs were RMB1.8 billion. The increase was primarily due to an increase in rider cost as a result of the increasing order volume of intra-city delivery services provided to various chain merchants.
Selling and marketing expenses decreased to RMB818 million, primarily due to a decrease in promotion activities conducted on the JD NOW platform. General and administrative expenses decreased to RMB51 million as a result of a decrease in amortization of intangible assets arising from the acquisition of JD NOW in 2016. Research and development expenses decreased to RMB94 million, mainly attributable to a decrease in research and development personnel costs.
Our non-GAAP net loss for the first quarter '24 was RMB195 million, and the non-GAAP net loss margin was 7.9%. As of March 31, 2024, we had RMB3.8 billion in cash, cash equivalents, restricted cash, and short-term investments.
Pursuant to our USD40 million share repurchase program announced in March 2024, as of April 30, 2024, we had repurchased approximately USD8.4 million of ADS under this repurchase program.
This concludes our prepared remarks. Operator, we are now ready to begin the Q&A session, thank you.

Question and Answer Session


(Operator Instructions) Thomas Chong, Jefferies.

Thomas Chong

(interpreted) Thanks, management, for taking my questions. My first question is about the business for JD Now and Dada Now in 2024. And my second question is about the progress of JD Now on the JD app and synergy with JD going forward. Thank you.

Bing Fu

(interpreted) Thank you, Thomas. I'll take the first question first. For our on-demand retail business, we recently officially upgraded the brand to JD Now, aiming to bring quality goods to consumers at top-notch speed under our new brand identity and build a customer-centric, sustainable platform ecosystem.
Given the tremendous potential of the on-demand retail market, JD Now's primary goal is to pursue high-quality growth.
(interpreted) Now I'd like to share some operating initiatives that we've taken, starting with our demand side efforts. We're strategically focusing on the JD app to help JD achieve a comprehensive upgrade and fulfillment timeliness. Within the JD app, in addition to our primary entry points, including the JD in our tab search exposure and the level 1 icon entry point, we will soon launch a new JD Now section on the JD homepage. This also demonstrates the substantial traffic support from, which underscores the strategic significance of on-demand retail for JD.
Secondly, we plan to enhance consumer interface and operational capabilities around exposure, conversion, and repeat purchase to meet the diverse needs of JV users across multiple scenarios through enriched supplies and refined marketing initiatives.
We're also making ongoing investments to enhance user experience, including further upgrades to our performance benefits and the full roll out of the delivery fee waiver program.
(interpreted) On the supply side, our aim is to improve supply in both breadth and depth, while continuing to solidify our advantages and categories, including supermarket and mobile phone stores. We're also focusing on categories including liquor stores, small hand-replaced stores, and flower shops. At the same time, we're exploring new forms of supply.
In addition, we're focusing on improving our supply capabilities from five aspects, namely coverage, pricing, inventory, content, and service, to onboard the more active stores, boost the price competitiveness of our products, lower the stock-out ratio, and enhance after-sales service.
(interpreted) In the first quarter, these efforts made initial progress, and entering into the second quarter, we've seen a strong momentum with further improvements in various operational metrics. In the first quarter, our average monthly transacting users and orders through the JD app grew by over 70% year on year, accelerating by about 50 percentage points from the growth rate of the fourth quarter in 2023.
In April of 2024, the two metrics further surged by over 100% year on year. Also, in the first quarter, our GMV, through the JD app, increased by 33% year on year, a significant acceleration from the growth rate of the fourth quarter of 2023, with March accelerating by 14 percentage points over January and February.
Furthermore, in April, the year-over-year growth rate further accelerated by 18 percentage points compared with the growth rate in the first quarter to over 50%.
(interpreted) Now let's turn to Dada Now. Over the past two years, we've made significant progress in increasing our market share and improving our profitability. In particular, the year-over-year revenue growth rate of over 50% in the first quarter significantly outpaced the industry growth of on-demand delivery.
Going forward, we will continue to focus on our KA, or chain merchants’ business, to drive high-quality growth in both order volume and revenue to become the largest third-party on-demand delivery platform. In terms of service capability, we will remain committed to improving our wider ecosystem, enhancing fulfillment capabilities and upgrading our older matching efficiency. This will allow us to provide cost efficient and high-quality intra-city delivery services, both JD Now and extensive external clients.
In terms of industry focus, while solidifying our leading position in supermarkets, we will actively expand into chain restaurants and beverage customers to further increase our market share.

Jun Mao

(interpreted) Thank you so much for your question. I will supplement from financial perspective. I will first respond in Mandarin and then translate in English.
(interpreted) For JD now, as you can see from our earnings release earlier, we encountered some challenges in revenue growth in the first quarter 2024, primarily due to the following factors. Firstly, since our new management team assumed the roles earlier this year, we have led our business team through a very comprehensive review of our business and reached a consensus to gradually clear out inefficient channels in the business.
At the same time, we have strategically focused more on the JD app as our core channel. As Mr. Fu mentioned earlier, the growth rate of users and GMV through the JD app has significantly accelerated. As a result, our commission revenue remained relatively stable year on year in the first quarter, with the positive performance of high-quality users partially offset the negative impact of clearing inefficient operations.
We believe that after some time, as our core metrics on the JDF continue to grow, JD Now's commission revenue can return to a positive year-over-year growth trend.
Secondly, our core JDF channel will help consistently increase our investment user experience and will continue to do so. For example, we have enhanced free delivery benefits. Starting in August '23, we launched a free delivery program for orders exceeding RMB59. And in February this year, we further lowered the free delivery threshold to RMB29.
By reducing the free delivery threshold, we aim to lower the barriers for user placing orders and reinforce the perception of JD Now's on-demand retail service as both cost-effective and fast. Therefore, in the first quarter, fulfillment service revenue saw a notable year-over-year decline. But I want to emphasize that this initiative effectively enables JD Now to acquire high-quality users, thereby boosting GMV and commission revenue growth in the long term.
Thirdly, in our advertising business, with a shift in channel focus, we are collaborating with JD Group to optimize our location-based advertising products. We are gradually introducing new advertising products to merchants and brand owners. A large-scale adoption will take time. As a result, advertising revenues saw a notable year-on-year decline in the first quarter.
However, with production optimization and the continuous growth of high-quality users, along with our industry-leading LBF technological capabilities, we are confident in the long-term potential of JD Now's advertising business.
I'd like to mention the voluntary business adjustments and investment in user experience will bring challenges to our revenue and profitability in the near term. However, these initiatives will drive high-quality growth in users and the business in the long run.
For Dada Now, in the first quarter, our orders and the revenue achieve direct growth, continuously gaining market share in the on-demand delivery industry. Throughout the year, our priority will remain on high-quality growth and is confident in maintaining growth rates higher than the industry average, while also focusing on improving operational efficiency.
(interpreted) That's my part, and then Mr. Fu will go ahead with the second question regarding the progress of JD Now on the JD app and the synergy with JD.

Bing Fu

(interpreted) Now, I'd like to address the second part of Thomas' question on the progress of JD Now on the JD app and synergies with JD. For JD Now, starting this quarter, we have fully embraced the JD ecosystem, collaborating with JD's R&D and operational team to upgrade the brand and enhance exposure and conversion as various entry points on the JD homepage.
Specifically, the JD Now tab has undergone a complete redesign to improve the end-to-end shopping experience. In the first quarter, exposure of the JD Now tab increased by over 30%, the click-through rate by over 0.4 percentage points, and the conversion rate by 1 percentage point year on year.
For the search exposure, we have significantly enriched the display of decision-useful information, including discounts and user benefits, refined operations based on user segmentation. In the first quarter, search exposure increased by over 60%, the click-through rate of search results by over 1 percentage point, and conversion rate by nearly 1 percentage point year on year.
In addition, later this week, we will launch a new JD Now section on the JD homepage, further expanding our touch points among JD users. This also demonstrates the substantial traffic support from JD, which underscores the significance of on-demand retail for
(interpreted) In the first quarter, the penetration rate of on-demand retail among JD users was still in single-digit percentage, indicating substantial upsides in the long run. We will continue to invest in supply expansion and user experience improvement to further increase user penetration. Thank you.


Lei Zhang, BofA.

Lei Zhang

(interpreted) Thanks, management, for taking my question. First question is regarding the macro. Can you give us more color on the macro consumption trend and the potential impact to our business? Secondly, I think you mentioned several times about user experience. Any matters you can share to improve our user experience, especially after we upgrade our brand? Thank you.

Bing Fu

(interpreted) Thank you, Lei, for your question. To address the first part of your question, the macro consumption trend and impact on our business, so for JD Now, we focus on the overall consumption, the willingness to extend, and the consumption trend.
In the first quarter of 2024, total retail sales grew at a CAGR of 4.4% from the same period in 2019, accelerating by 1 percentage point compared with the CAGR in the fourth quarter of 2023. This reflects a continuous recovery and overall consumer confidence and willingness to spend.
On one hand, consumers are increasingly seeking value for money. On the other hand, the demand for convenience continues to grow. So as an on-demand delivery platform, we are inherently well positioned in convenience. And on top of that, we are constantly optimizing the fulfillment experience on our platform.
Additionally, I'm collaborating with merchants to enhance the price competitiveness of products and implementing measures such as the free delivery fee waiver. We continually strengthen the mindset of value for money among our consumers. Therefore, we firmly believe that the penetration rate of on-demand retail in the overall retail market will continue to rise. And indeed, we've seen that JD Now's GMV through the JD app channel accelerating in year-over-year growth rate in April and month to date in May.
(interpreted) And turning to Dada Now, we're watching the dynamics and flexible employment market and merchant demand for on-demand delivery. In the first quarter of 2024, the year-over-year growth rate of active riders on our platform slowed down as riders went back home for the Chinese New Year celebration. So the overall rider supply remains sufficient. And we've observed an acceleration in our rider growth in April.
And in terms of merchants demand, we note that the on-demand delivery orders from chain merchants and restaurants and beverage categories continue to grow. And these merchants are willing to invest multiple online business channels, which helps to drive the order growth of third-party on-demand delivery platforms.
(interpreted) Now I'd like to address the second part of your question on measures to improve our customer experience. In terms of JD Now, we are committed to enhancing the (technical difficulty) JD users to optimizing customer experience.
Specifically, we are investing in optimizing product features and upgrading the fulfillment timeliness. So we'll firstly, in terms of the product features that we are optimizing, to deliver smooth shopping journey. In the first quarter, we actively invested in products development and research to iterate and upgrade entry points, including search results and the JD Now tab to enhance the end-to-end transaction experience, and thereby improve conversion rates.
And secondly, in terms of upgrading the fulfillment, timeliness, and the service experience, we have improved the accuracy of estimated time of arrival and actual time of arrival by optimizing our predictive models and upgrading our operational capabilities to enhance the integration of various procedures and processes across the performance journey.
In the first quarter, the average performance time per order for our JD Now business on the JD app decreased by 12% year on year.
(interpreted) And in addition, we are promoting the free delivery -- the delivery fee waiver campaign to strengthen the cost efficiency mindset of our platform. Starting in August last year, we launched a delivery fee waiver campaign for orders exceeding RMB59. And in February this year, we further reduced the free delivery threshold to RMB29.
By the end of April, the free delivery initiative for orders over RMB29 covered about 90% of daily announced orders. The campaign increased the users' seven-day repeat purchase rate by 3 percentage points. Given the encouraging results, we plan to offer the delivery fee waiver as a long-term benefit to our customers. Moreover, the campaign has only a limited impact on the average order value.
For the supermarket category, AOV, or average order value, remained largely stable year over year in the first quarter and only slightly decreased in April, reflecting a differentiated mindset to one-stop shopping among our users for our platform.
(interpreted) And thanks to the improvements in the user experience, we've seen significant enhancements in exposure, conversion, and repeat purchase rates on the JD apps. The net promoter score for the supermarket category also improved by 7 percentage points in the first quarter.
So I hope this addressed your question. Thank you.


[Jay Lily, CICC].

Caroline Dong

Hello, operator, and thank you, everyone, for joining us. For the interest of time, we would like to conclude this call for today. In closing, on behalf of Dada's management team, we'd like to thank you for your participation in our today's earnings call. If you require any further information, please feel free to reach out to us directly. Thank you for joining us today. This concludes the call.

Portions of this transcript that are marked (interpreted) were spoken by an interpreter present on the live call. The interpreter was provided by the company sponsoring this event.