VANCOUVER, British Columbia, November 16, 2022--According to a recent survey by TELUS International, a digital customer experience (CX) innovator, 72% of respondents indicated they believe that brand interactions in the metaverse will one day replace brand interactions in the real-world or that brands will use a hybrid approach of both metaverse and in-person interactions.
VANCOUVER, British Columbia, November 04, 2022--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands, today released its results for the quarter ended September 30, 2022. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS International. All figures in this news release, and elsewhere in TELUS Internation
VANCOUVER, British Columbia, November 01, 2022--According to a recent survey by TELUS International, a digital customer experience (CX) innovator, the vast majority (92%) of consumer respondents believe that it is very important or somewhat important to have humans reviewing content online versus artificial intelligence (AI) alone. Of those respondents, nearly three-quarters (73%) felt that AI doesn’t understand or can’t distinguish context and tone as well as a human.