TTEC Holdings, Inc. (TTEC)

7.30 +0.02 (+0.27%) At close: 04:00PM EDT

TTEC Holdings, Inc.

6312 South Fiddler's Green Circle
Suite 100N
Greenwood Village, CO 80111
United States
303 397 8100
https://www.ttec.com

Sector(s): Technology
Industry: Information Technology Services
Full-time employees: 60,000

Key executives

Name	Title	Pay	Exercised	Year born
Mr. Kenneth D. Tuchman	Founder, Chairman & CEO	100.15k	N/A	1960
Ms. Michelle R. Swanback	President & CEO of TTEC Engage	707.43k	N/A	1969
Mr. Francois Bourret	Senior VP, Global Controller & Chief Accounting Officer	683.04k	N/A	1980
Ms. Margaret B. McLean	General Counsel & Chief Risk Officer	426.06k	N/A	1963
Mr. David J. Seybold	Chief Executive Officer of TTEC Digital	633.5k	N/A	1966
Mr. Kenneth R. Wagers III	Chief Financial Officer	N/A	N/A	1972
Mr. Rob Dravenstott	Chief Information Officer	N/A	N/A	N/A
Paul Miller	Head of Investor Relations, Senior VP & Treasurer	N/A	N/A	N/A
Mr. Nick Cerise	Chief Marketing Officer	N/A	N/A	N/A
Ms. Laura L. Butler	Chief People Officer	N/A	N/A	N/A

Amounts are as of 31 December 2023, and compensation values are for the last fiscal year ending on that date. Pay includes salary, bonuses, etc. Exercised is the value of options exercised during the fiscal year. Currency in USD.

Description

TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels. It operates through two segments, TTEC Digital and TTEC Engage. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, trust and safety, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the healthcare, automotive, government, financial services, communication, technology, travel, logistics, media and entertainment, e-tail/retail, and transportation industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, South Africa, Thailand, and the United Kingdom. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Greenwood Village, Colorado.

Corporate governance

TTEC Holdings, Inc.’s ISS governance QualityScore as of 29 April 2024 is 4. The pillar scores are Audit: 5; Board: 6; Shareholder rights: 5; Compensation: 2.

Corporate governance scores courtesy of Institutional Shareholder Services (ISS). Scores indicate decile rank relative to index or region. A decile score of 1 indicates lower governance risk, while 10 indicates higher governance risk.